NHS Outpatient Admin & Reception Officer (Part-Time)

Transformation Unit; Newmarket; Remote; GBP 11,000 - 14,000; Part time

Job summary

West Suffolk NHS Foundation Trust is seeking a Clerical Officer to provide professional reception and administration support at Newmarket Community Hospital. The role is 17 hours per week across Mondays and Fridays, 08:00-17:00, on a permanent basis.

You will greet patients, manage check-in, update eCare/EPIC, and ensure accurate documentation for outpatient clinics while maintaining a high standard of front-office service.

Qualifications

• NVQ/BTEC Level 3 or equivalent experience (English & Maths).
• Previous administrator/receptionist experience with the public.
• Knowledge of Information Governance and GDPR (2018).
• Ability to analyse and interpret patient information and make recommendations.
• Experience with NHS systems and safeguarding confidential data.

Responsibilities

• Provide a friendly front-of-house reception for patients, relatives and staff.
• Check in patients in a timely manner and update electronic records accurately.
• Use eCare/EPIC systems following department procedures in real time.
• Input information on Trust systems and complete post-clinic admin promptly.
• Maintain accurate outpatient documentation and prepare it timely.
• Cover the patient phoneline service for Switqueue as needed.
• Ensure the outpatient area is clean, tidy, and professional at all times.
• Provide general administrative support within Outpatient clinics.
• Respond to requests promptly and update system records accordingly.
• Provide flexible cover across the Outpatient department and attend meetings.

Skills

Excellent interpersonal

Communication skills

Teamwork

Organisational skills

NHS experience

Education

NVQ/BTEC Level 3 or equivalent

Tools

eCare

EPIC

Swiftqueue

RADAR

Job description

West Suffolk NHS Foundation Trust is seeking a Clerical Officer to provide professional reception and administration support at Newmarket Community Hospital. The role is 17 hours per week across Mondays and Fridays, 08:00-17:00, on a permanent basis.

You will greet patients, manage check-in, update eCare/EPIC, and ensure accurate documentation for outpatient clinics while maintaining a high standard of front-office service.