Administrative Assistant — Flexible Reception & Scheduling

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking an administrative receptionist to support two busy outpatient reception windows, meeting and greeting patients, booking clinics and processing electronic referrals. You will ensure waiting time standards are met and manage appointment letters, using Careflow software with accuracy and attention to detail.

In this role you will also scan clinic results, collate referrals and notes, handle mail, update spreadsheets, and supervise new starters when required.

Qualifications

• Experience with Microsoft Office applications essential.
• Accurate data entry and adherence to guidance
• Ability to multi-task in a busy outpatient environment.

Responsibilities

• Attend two busy outpatient reception windows to greet patients and book clinics.
• Process electronic referrals, generate appointments and letters.
• Ensure waiting time standards are met with the Cardiac Investigations Manager and Business Manager.
• Scan clinic results into portal promptly and collate referrals and patient notes.
• Process incoming/outgoing mail and update Careflow software as part of day-to-day duties.
• Supervise new starters or cover staff within the department as required.
• Deliver reception, appointments and clinic prep in the absence of the Senior Administrative Assistant.
• Provide routine admin and reception support including answering calls and basic diary/data entry.

Skills

Administrative skills

Reception duties

Data entry

Attention to detail

Microsoft Office familiarity

Tools

Careflow

Microsoft Word

Microsoft Excel

Job description

Royal Wolverhampton NHS Trust is seeking an administrative receptionist to support two busy outpatient reception windows, meeting and greeting patients, booking clinics and processing electronic referrals. You will ensure waiting time standards are met and manage appointment letters, using Careflow software with accuracy and attention to detail.

In this role you will also scan clinic results, collate referrals and notes, handle mail, update spreadsheets, and supervise new starters when required.