Access & Booking Coordinator (NHS)

Walsall Healthcare; Walsall; On-site; GBP 23,000 - 28,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an Access Administrator to support the day-to-day running of the Outpatient and Inpatient Access Team. The role involves providing a professional, efficient centralised booking service for theatre sessions or outpatient clinics across multiple teams.

You will need excellent customer service, the ability to work calmly under pressure, and strong IT and administrative skills.

Qualifications

• Good standard level of education (2 GCSEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Experience dealing with patients or working in a customer-focused environment.

Responsibilities

• Provide a professional, efficient, centralised booking service for theatre sessions or outpatient clinics.
• Use multiple systems including Microsoft Office to carry out work.
• Ensure patient bookings are in line with local and national access targets.
• Plan, organise and prioritise workload with direction from team managers.
• Deal with enquiries in a polite, courteous manner and liaise with other departments.
• Telephone patients to maximise slots, follow up DNAs and remind patients of appointments.

Skills

Keyboard skills

IT skills

Administrative skills

Education

2 GCSEs

NVQ Level 2 in Customer Service

Job description

Walsall Healthcare NHS Trust is seeking an Access Administrator to support the day-to-day running of the Outpatient and Inpatient Access Team. The role involves providing a professional, efficient centralised booking service for theatre sessions or outpatient clinics across multiple teams.

You will need excellent customer service, the ability to work calmly under pressure, and strong IT and administrative skills.