Access Administrator

Walsall Healthcare; Walsall; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Walsall Healthcare NHS Trust is seeking an Access Administrator to support the day-to-day running of the Outpatient and Inpatient Access Team. The role involves providing a professional, efficient centralised booking service for theatre sessions or outpatient clinics across multiple teams.

You will need excellent customer service, the ability to work calmly under pressure, and strong IT and administrative skills.

Qualifications

• Good standard level of education (2 GCSEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Experience dealing with patients or working in a customer-focused environment.

Responsabilités

• Provide a professional, efficient, centralised booking service for theatre sessions or outpatient clinics.
• Use multiple systems including Microsoft Office to carry out work.
• Ensure patient bookings are in line with local and national access targets.
• Plan, organise and prioritise workload with direction from team managers.
• Deal with enquiries in a polite, courteous manner and liaise with other departments.
• Telephone patients to maximise slots, follow up DNAs and remind patients of appointments.

Connaissances

Keyboard skills

IT skills

Administrative skills

Formation

2 GCSEs

NVQ Level 2 in Customer Service

Description du poste

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Main area Division of Surgery Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00pm) Job ref 407-Surgery-8334938-A

Site Walsall Healthcare Town Walsall Salary £25,272 per annum Salary period Yearly Closing 02/11/2026 23:59 Interview date 12/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

An exciting opportunity has arisen for x1 Access Administrator to support with the day to day running of a thriving Outpatient and Inpatient Access Team. The expectation of role is to work across multiple teams within an Outpatients setting and to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required

Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands. You must possess effective communication skills, able to work well under pressure and be a key team player

The working hours for this post are -

Monday - Friday 9.00 am to Friday 5pm

Main duties of the job

To work in across the Access Team environment to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.

Use multiple systems to carry out work including Microsoft Office products

Using initiative to ensure that patients are booked in line with local and national access targets

Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager

To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Key Areas of Responsibility will include:

Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system

Reschedule or cancel patient’s appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.

Using Envoy Text Messaging service to contact patients for hospital cancellations

Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role

Print and process patient referrals into the CareFlow system in readiness for scan clinical triage.

Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment

Person specification

Qualifications

• Good standard level of education (2 GSCE’s or equivalent)
• NVQ level 2 in Customer Service (or equivalent)

Experience

• Experience with dealing with patients or working in a customer focused environment.
• Experience of using IT systems/data input.

Skills

• Good keyboard, IT and administrative skills.

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications