Outpatient Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Wythenshawe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a friendly receptionist to cover predominantly the Out Patient Clinic at Laureate House, with potential to work at other locations across the Trust.

The post holder will meet and greet patients and staff, handle telephone contacts, update the EPR system, arrange appointments and provide general administrative support to the clinical team.

Responsibilities

• Meet and greet patients and clinical and clerical staff.
• Be the first line of telephone contact for service users, carers and relatives.
• Receive referrals, arrange appointments and update the EPR system.
• Record messages accurately for team members and transfer calls professionally.
• Provide administrative support to the clinical team and carry out general clerical duties.

Job description

We are looking for an enthusiastic, helpful and friendly individual to join our team and work as the receptionist covering predominantly, the Out Patient Clinic at Laureate House, although they may be expected to work at other locations across the Trust from time to time.

The main duties of the post holder will be to meet and greet patients as well as clinical and clerical staff. The post holder will be the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly and helpful attitude always.

Duties will include, receiving referrals, arranging appointments, updating this on the EPR system, recording messages accurately for all team members as well as managing telephone calls for the area of responsibility and transferringcalls appropriately in a professional manner as well as providing admin support to the clinical team.

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face‑to‑face contact at some sites and therefore, good communication skills are essential.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community‑based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.