Peripatetic Receptionist - Back Office Clerk

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking Peripatetic Receptionists / Back Office Clerks to support Outpatient Clinics across multiple sites. You will greet patients, record attendance and clinical outcomes, and manage appointments with a patient-friendly approach.

Travel between working locations is required; you’ll support booking across clinic disciplines and handle telephone enquiries, while maintaining confidentiality and high standards of care.

Qualifications

• Provide clinic administration and reception support to patients attending Outpatient Clinics.
• Record patient attendance and clinical outcomes on Patient Centre.
• Assist with appointment booking across clinics and for future appointments.
• Some telephone booking and scheduling of forthcoming appointments.
• Willingness and ability to travel to different locations as required by operational needs.

Responsibilities

• Provide clinic administration and reception support to patients attending Outpatient Clinics.
• Greet patients on arrival and record attendance and clinical outcomes in Patient Centre.
• Manage appointment bookings, including scheduling future visits and potential cross-disciplinary bookings.
• Handle telephone booking inquiries and coordinate scheduling from various patient sources.
• Travel to different sites as required, with workload varying by location.

Job description

An exciting opportunity has arisen for Peripatetic Receptionists / Back Office Clerks within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.

We Will Give You

• The chance to make a difference to people in our local communities;
• Career development opportunities;
• Support of a wider team or peers and colleagues;
• Dedicated wellbeing programme.

The Outpatient Clinic Admin Clerk/Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics. This will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on Patient Centre.

The Outpatient Clinic Admin Clerk/Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department, this role may develop into the booking of future appointments into other clinical disciplines (i.e. diagnostic). This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly service.

As a peripatetic receptionist you will be required to have the ability to travel to different working locations, sometimes at short notice, within your working hours. Your working location will be subject to operational and service requirements and may change each day/week. When working at different locations, your work load and some your responsibilities may differ.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Anna Wynn Job title: Reception Team Leader Email address: [e-mail] Telephone number: 0161 206 1403

Internal candidates are able to contact Anna Wynn on Teams