Peripatetic Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking an Administrative Specialist to support Bolton Urgent Care Teams with a comprehensive administrative service. The role includes typing medical correspondence, managing calls, preparing agendas and minutes, and reception cover as needed.

The post holder will liaise with GP surgeries, social services, and other health professionals, ensuring confidentiality and timely processing of discharge letters and data entry.

Qualifications

• General administrative duties including typing of medical and other correspondence.
• Answering and managing calls from service users and their carers / relatives and other health and social care professionals in a professional and courteous manner.
• Typing of clinic letters and reports, prepare agendas, minuting meetings and any other administrative duties that may include reception cover.

Responsibilities

• Record activity onto appropriate systems accurately meeting deadlines and track users from referral to discharge.
• Be the first point of contact for written and telephone enquiries for the team, using judgement to establish priority.
• Liaise with GP’s regarding clinic and domiciliary visits and with outside agencies to coordinate joint outpatient work and care programming.
• Provide reception cover and handle admissions/clinic enquiries with confidentiality.

Job description

To support the Bolton Urgent Care Teams in providing a comprehensive administrative service to the relevant administration teams.

The post holder will work within the Urgent Care Teams where extra admin support is required and will report to the relevant Administration Manager.

These duties may include (dependant on where the cover is required):

The post holder will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the document. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals in a professional and courteous manner. Typing of clinic letters and reports, prepare agenda’s, minuting meetings along with any other administrative duties that are required which may include reception cover.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Undertake audio/clerical duties for the wider team, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact. Deal with any admission/clinic enquiries using judgement and always observing patient confidentiality. Liaise with GP’s regarding clinic and domiciliary visits. Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, general and geriatric, medical services, service users and their relative’s using knowledge and judgement of any given situation. Liaise on behalf of your team with multi-disciplinary team members regarding requirements for joint outpatient’s work/care programming activity. As required by your team, record activity onto appropriate systems accurately meeting all required deadlines. Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets. Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Selina Hutchison Job title: Senior Administrator Email address: [e-mail]