Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 18,000 - 22,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking an Administrative Support role to assist Bolton Directorate with a comprehensive administrative service. The post holder will join the team, report to the Administration Manager, and provide typing, reception duties, and call handling across Bolton sites.

Key tasks include typing medical letters, minute taking, CPA documentation, and ensuring timely data entry into electronic records.

Qualifications

• General administrative duties including typing of medical and other correspondence.
• Answering and managing calls from service users and carers/relatives and health and social care professionals.
• Typing clinic letters and reports, prepare agendas, minuting meetings and CPA documentation.
• Reception cover and first point of contact for inquiries.
• Record activity onto appropriate systems and ensure deadlines are met.
• Maintain confidentiality of information at all times.

Responsibilities

• Provide cover across Bolton sites for colleagues during sickness or annual leave.
• Maintain and update service user records and filing systems using the Trust's EPR.
• Discharge notifications and summaries generated and sent to GP within agreed timeframes.

Skills

Typing

Audio typing

Reception duties

Call handling

Data entry

Confidentiality

EPR systems

Minute taking

Tools

NHS EPR systems

Job description

To support the Bolton Directorate in providing a comprehensive administrative service to the relevant administration teams.

The post holder will work within the team where extra admin support is needed, and will report to the relevant Administration Manager.

These duties may include (dependant on where the cover is required):

You will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals. Typing clinic letters and reports, prepare agenda’s, minuting meetings and CPA documentation within the CMHT’s. This will also include Reception cover.

• Undertake audio/clerical duties for the wider team, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.
• To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact.
• As required by your team, record activity onto appropriate systems meeting all required deadlines.
• Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes.
• Ability to prioritise workload.
• To use initiative and take responsibility for own area of work, as well as working effectively as part of a team, ensuring any areas of concern are raised in a timely and appropriate manner.
• Maintain the highest standard of confidentiality with regards to information concerning service users/staff at all times.
• Maintain and update service user records and filing systems, involving the use of the Trust's electronic patient record (EPR) systems.
• Provide cover across Bolton sites for colleagues during times of sickness and annual leave, ensuring service provision is maintained.
• To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Lucy Mellan Job title: Senior Administrator Email address: [e-mail] Telephone number: 01204483770