Receptionist/Clerical Officer

Manchester University NHS Foundation Trust; Salford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week.

You will greet visitors, confirm patient demographics, record attendances in INFORM, book appointments, and maintain a tidy reception area. You will also answer calls, arrange interpreters, and travel across Greater Manchester on a flexible rota. Sponsorship not offered.

Qualifications

• Excellent communication skills and the ability to work calmly under pressure using initiative.
• Good general education and previous experience dealing with patients or customers.
• Good level of computer literacy.

Responsibilities

• Greet all visitors at the reception area and ascertain their requirements.
• Clarify demographics for every patient contact face to face and via telephone.
• Enter clinic attendances and outcomes onto INFORM within specified time scales.
• Book appointments, update attendances and action referrals.
• Maintain the reception waiting area in an orderly state at all times.
• Answer telephone calls courteously, direct inquiries, and take messages as needed.
• Arrange and respond to transport-Interpreter requests and maintain confidentiality and security.
• Work flexibly across the service and across Greater Manchester as required.

Skills

Communication skills

Calm under pressure

Customer service

Team player

Computer literacy

Education

General education

Tools

INFORM system

Job description

We are looking for a highly motivated and enthusiastic receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines., Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto INFORM in the identified time scales and to the identified standards

Book appointments,update attendances and action referrals.

Maintain the reception waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquires appropriately and take messages as necessary, liaise with other departments where appropriate.

Arrange and respond to transport-Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

Work flexibly across the service as required.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The post holder would be based at Lance Burn Health Centre and travel across Greater Manchester as required. The post holder will work Monday to Saturday on a flexible rota basis.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’​ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day.

We believe that everyone should feel welcome, respected, and valued at work.

You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You’​ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community.

We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment

where your health, wellbeing, and safety matter.

Most importantly, you’​ll be part of a team where working together and supporting each other is everything.

You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

Please note that this is not a role that MFT will offer sponsorship for, so you will need to ensure you have your own ongoing right to work in the UK.

At MFT we’re All Here For You - every step of the way.