Outpatient Reception & Administrative Coordinator

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Receptionist Administrator to cover frontline reception duties, booking outpatient appointments, and handling mail and clerical tasks. The role requires effective communication with patients and staff, and the ability to manage multiple tasks in a busy hospital setting.

The successful candidate will have GCSE English and Maths, basic numeracy, and experience in customer service or reception.

Qualifications

• Basic numeracy & literacy
• GCSE English and Maths (A-C) or equivalent

Responsibilities

• Provide reception duties for outpatient clinics and arrange bookings.
• Manning reception, handling internal/external mail, and ensuring clinical docs are prepared.
• Deal with telephone enquiries and escalate to relevant staff as required.
• Process referrals and appointments, keep databases up to date, and notify staff of non-attenders.
• Manage incoming/outgoing post and circulate lists; assist in stationery management.

Skills

Communication

Customer service

Interpersonal skills

Independence & teamwork

Workload prioritisation

Adaptability & improvement

Education

GCSE English & Maths (A-C)

Job description

East Kent Hospitals University NHS Foundation Trust is seeking a Receptionist Administrator to cover frontline reception duties, booking outpatient appointments, and handling mail and clerical tasks. The role requires effective communication with patients and staff, and the ability to manage multiple tasks in a busy hospital setting.

The successful candidate will have GCSE English and Maths, basic numeracy, and experience in customer service or reception.