Outpatients Receptionist — Frontline Patient Care & Training

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an enthusiastic receptionist to join the Outpatients team at the hospital. You will be the first face patients see, and should remain calm under pressure while communicating clearly with patients and relatives in line with UHCW values.

The role involves confidential administrative and clerical tasks to meet the needs of the reception and to support the multi-disciplinary team.

Qualifications

• Clear communication with patients and relatives.
• Calm under pressure in busy reception environment.
• Immunisation and vaccination report required before starting.

Responsibilities

• Provide comprehensive administrative and clerical support to the Outpatients reception.
• Effectively communicate information to the multi-disciplinary team to enable operational excellence.
• Support education and training in the systems used by the reception team.

Skills

Communication skills

Calm under pressure

Interpersonal skills

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an enthusiastic receptionist to join the Outpatients team at the hospital. You will be the first face patients see, and should remain calm under pressure while communicating clearly with patients and relatives in line with UHCW values.

The role involves confidential administrative and clerical tasks to meet the needs of the reception and to support the multi-disciplinary team.