Outpatient Booking & Patient Services Advisor

HealthJobs Ltd; Cardiff; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

35 days annual leave

Pension scheme

Private medical insurance

Life assurance

Free car park

DBS check

Zusammenfassung

Spire Healthcare in Cardiff is seeking a Patient Contact Centre Advisor for our Cardiff PSC. This full-time, permanent role involves ensuring an efficient patient service within the centre, with induction training of two weeks (9am-5pm) followed by shifts 8am-6pm, Mon-Fri with occasional Saturdays.

Based in our Patient Support Centre in St Mellons, Cardiff, you will manage bookings, diary for outpatient clinics, handle referrals and correspondence, and respond to enquiries promptly while working

Qualifikationen

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role, in an office and / or customer service environment.
• Experience of handling high call volumes in a fast paced environment.
• High level of PC literacy and experience of using multiple systems and programmes.
• Excellent interpersonal and communication skills.
• The ability to work effectively as part of a team.
• Able to work under pressure and to tight deadlines, with good organisational skills.

Aufgaben

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.

Kenntnisse

Literacy

Numeracy

PC literacy

Interpersonal skills

Teamwork

Handling high call volumes

Communication skills

Jobbeschreibung

Spire Healthcare in Cardiff is seeking a Patient Contact Centre Advisor for our Cardiff PSC. This full-time, permanent role involves ensuring an efficient patient service within the centre, with induction training of two weeks (9am-5pm) followed by shifts 8am-6pm, Mon-Fri with occasional Saturdays.

Based in our Patient Support Centre in St Mellons, Cardiff, you will manage bookings, diary for outpatient clinics, handle referrals and correspondence, and respond to enquiries promptly while working