Patient Access & Appointment Coordinator

HealthJobs Ltd; Brentwood; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

35 Days Leave

Pension Scheme

'Spire for you' rewards

Free Car Park

Free DBS

Private Medical Insurance

Life Assurance

Job summary

Spire Healthcare in Brentwood, Essex, is hiring full-time Patient Contact Centre Advisors to join our patient services team. You will work 37.5 hours per week, with induction training for two weeks followed by shifts from 8am to 6pm, Monday to Friday, with occasional Saturdays.

You will manage outpatient bookings, handle telephone enquiries, maintain diaries for clinics, and process referral letters and appointment letters, ensuring a courteous and efficient patient experience.

Qualifications

• Demonstrable literacy and numeracy skills.
• Track record in a similar office or customer service role.
• Experience handling high call volumes in fast-paced environments.
• Strong PC literacy across multiple systems.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients.
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics.
• Manage and process patient referral letters and associated documentation.
• Process patient appointment letters and related documents.
• Respond to enquiries from patients, the public and consultants in a timely manner.

Skills

Literacy & Numeracy

Customer Service

High Call Volumes

PC Literacy

Interpersonal Skills

Teamwork

Time Management

Tools

SAP

Job description

Spire Healthcare in Brentwood, Essex, is hiring full-time Patient Contact Centre Advisors to join our patient services team. You will work 37.5 hours per week, with induction training for two weeks followed by shifts from 8am to 6pm, Monday to Friday, with occasional Saturdays.

You will manage outpatient bookings, handle telephone enquiries, maintain diaries for clinics, and process referral letters and appointment letters, ensuring a courteous and efficient patient experience.