Private Patient Sales Advisor

Spire Healthcare Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

35 days annual leave inclusive of bank holidays

Private medical insurance

Life assurance

Competitive pension with flexible retirement options

'Spire for You' benefits platform with cashback and discounts

Job summary

Spire Healthcare Group in Cardiff seeks a Self-Pay Administrator to manage patient enquiries and convert leads into appointments. You will provide high-level customer service while working towards performance targets in a collaborative team environment.

The role offers professional training and excellent benefits, including flexible retirement options. Strong customer service and communication skills are essential to ensure patient satisfaction within private healthcare.

Qualifications

• Strongly target-driven with a customer-focused approach.
• Confident using a range of systems and technology.
• Enjoy working in a fast-paced, collaborative team environment.

Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms.
• Convert warm leads into appointments and sales to meet KPI targets.
• Deliver a high standard of customer service in line with private healthcare expectations.

Skills

Customer service skills

Communication skills

Target-driven

Interpersonal skills

Job description

CARDIFF, SOUTH GLAMORGAN, United Kingdom

Job Description

Self-Pay Administrator | Permanent | Full Time | St Mellons, Cardiff | Competitive Salary + Excellent Benefits

Spire Healthcare is recruiting a Self-Pay Administrator to join our Patient Support Centre Sales team based in St Mellons, Cardiff. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided.

The Self-Pay Administrator is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.

About the Patient Support Centres

The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.

Key Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms
• Handle enquiries from initial contact through to appointment booking
• Convert warm leads into appointments and sales to meet KPI targets
• Deliver a high standard of customer service in line with private healthcare expectations
• Manage and prioritise your own workload effectively
• Use multiple systems to support enquiry handling and booking processes
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence
• Build positive relationships through clear and effective communication

About You

• Strongly target-driven with a customer-focused approach
• Confident using a range of systems and technology
• Enjoy working in a fast-paced, collaborative team environment
• Strong communication and interpersonal skills
• Able to work effectively within a hub while supporting a national sales framework

Working Hours

37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm.

Saturday: 9:00am – 4:00pm (as required)

• 35 days annual leave inclusive of bank holidays
• Competitive pension with flexible retirement options
• ‘Spire for You’ benefits platform with cashback and discounts
• Private medical insurance
• Life assurance

Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.

We reserve the right to close this vacancy early if sufficient applications are received.