VIP Patient Contact Centre Advisor

HCA Healthcare UK; Prestatyn; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity/Paternity pay

Staff discount for facilities

Job summary

HCA Healthcare UK is seeking a Contact Centre Advisor in Prestatyn, North Wales, on a temporary contract to 29/10/2027. You will handle patient calls and emails, schedule appointments, and keep records up to date.

The role requires strong customer service skills and attention to detail, with flexible shifts from 8:00 to 17:30 Monday to Friday. It offers a structured team environment, generous benefits, and a chance to contribute to high-quality care.

Qualifications

• Proven experience within a customer service environment.
• Knowledge of healthcare or clinical experience is desirable but not essential.
• Computer literate and able to use systems to manage information.

Responsibilities

• Schedule appointments within the HCA Facilities.
• Handling information requests over the telephone and by e-mail, providing details of facilities.
• Provide rapid response when answering calls, working towards set SLAs and KPIs.
• Disseminating information about hospitals, services and departments, using relevant USPs.
• Administer all enquiries within agreed service levels and keep systems updated.

Skills

Customer service

Communication skills

Empathy and diplomacy

Attention to detail

Computer literacy

Job description

HCA Healthcare UK is seeking a Contact Centre Advisor in Prestatyn, North Wales, on a temporary contract to 29/10/2027. You will handle patient calls and emails, schedule appointments, and keep records up to date.

The role requires strong customer service skills and attention to detail, with flexible shifts from 8:00 to 17:30 Monday to Friday. It offers a structured team environment, generous benefits, and a chance to contribute to high-quality care.