Private Patient Advisor: Bookings & Care Navigation

Spire Healthcare Limited; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

35 days’ annual leave

Pension scheme

Private medical insurance

Life assurance

Spire for You discounts

On-site gym access

On-site parking

Career development

Job summary

Spire Manchester Hospital is seeking a confident Private Patient Advisor to join on a 12-month fixed-term contract. You will manage self-pay enquiries and those with private medical insurance, guiding patients through private healthcare options and pricing with clear, personalised service.

You will work 37.5 hours per week across a fixed shift pattern, coordinating with consultants, secretaries and hospital departments to deliver a seamless patient journey.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• A confident and compassionate approach when speaking with patients.
• Strong organisational skills and the ability to manage and prioritise their own workload.
• Confidence using a variety of computer systems and digital tools.
• Excellent attention to detail.

Responsibilities

• Managing self-pay patient enquiries from initial contact through to booking.
• Responding to enquiries received in person, over the telephone and by email.
• Providing clear and accurate information about procedures, consultants, pricing and appointment availability.
• Preparing transparent quotations for surgical admissions and following up with patients regarding the next steps.
• Taking bookings and payments where appropriate.
• Supporting patients with private medical insurance.
• Providing information about available finance and payment-plan options.
• Converting warm enquiries into appointments and admissions to support agreed performance targets.
• Working closely with consultants and medical secretaries to support patients throughout their care journey.
• Liaising with hospital departments to resolve administrative or communication issues.
• Supporting the Patient Support Centre during busy periods, particularly with incoming enquiries and pricing requests.
• Using CRM, workflow, pricing and other digital systems accurately and in line with relevant guidance.

Skills

Customer service

Communication skills

Organisational skills

Tech proficiency

Attention to detail

Team collaboration

Tools

CRM software

Pricing systems

Job description

Spire Manchester Hospital is seeking a confident Private Patient Advisor to join on a 12-month fixed-term contract. You will manage self-pay enquiries and those with private medical insurance, guiding patients through private healthcare options and pricing with clear, personalised service.

You will work 37.5 hours per week across a fixed shift pattern, coordinating with consultants, secretaries and hospital departments to deliver a seamless patient journey.