Patient Experience Call Centre Advisor

Spire Healthcare Limited; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

35 days annual leave

Pension plan (employer/employee)

Spire for you discount platform

Free car park

Private medical insurance

Life assurance

Job summary

Spire Healthcare Limited is seeking a Patient Contact Centre Advisor for our Cardiff Patient Support Centre. The role offers full-time, permanent employment with a competitive salary and excellent benefits.

You will handle outpatient bookings, manage clinic diaries and telephone lines, and ensure timely communication with patients, consultants and secretaries. Induction lasts two weeks, with shifts between 8am and 7pm, Monday to Friday, plus occasional Saturdays.

Qualifications

• Demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role in an office/customer service setting.
• Experience handling high call volumes in a fast-paced environment.
• High level of PC literacy and experience using multiple systems.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics (consultant and nurse led).
• Manage and process patient referral letters and related documentation.
• Process patient appointment letters and related documentation.
• Respond to enquiries from patients, public and consultants by phone or letter.

Skills

Literacy & numeracy

Experience in similar role

High call volumes

PC literacy

Communication skills

Teamwork

Pressure management

Tools

SAP

Job description

Spire Healthcare Limited is seeking a Patient Contact Centre Advisor for our Cardiff Patient Support Centre. The role offers full-time, permanent employment with a competitive salary and excellent benefits.

You will handle outpatient bookings, manage clinic diaries and telephone lines, and ensure timely communication with patients, consultants and secretaries. Induction lasts two weeks, with shifts between 8am and 7pm, Monday to Friday, plus occasional Saturdays.