NHS Specialist Booking Officer — Waiting List Expert (30hrs)

Gloshospitals; Gloucester; Remote; GBP 26.000 - 27.000; Teilzeit

Zusammenfassung

Gloucestershire Hospitals NHS Foundation Trust is seeking a Specialist Booking Officer (Band 3) for the Central Booking Office to run the county-wide outpatient appointment service, monitor referrals, and optimise capacity across sites.

The role requires excellent IT skills, NHS experience, and the ability to prioritise, reschedule clinics, and support patients through barriers, with a Monday/Tuesday start within a 30-hour week.

Qualifikationen

• Evidence of basic schooling with English and Maths.
• NHS experience or familiarity with healthcare settings preferred.
• Excellent communication and organisational skills required.

Aufgaben

• Monitor waiting lists and ensure targets are met across county sites.
• Manage clinic rescheduling and capacity balancing with clinical priorities.
• Maintain data accuracy in the e-RS system and communicate with GPs/consultants.
• Provide a supportive service to patients and carers, addressing barriers to understanding.
• Prioritise and manage workload to meet timescales and targets.
• Provide cover for departmental absence as needed.

Kenntnisse

Good communication skills

Organisational skills

RSA 3 keyboard skills

Multitasking

IT systems learning

Ausbildung

GCSE English and Maths

NVQ level 3 customer care

Tools

Microsoft Office

e-RS system

Jobbeschreibung

Gloucestershire Hospitals NHS Foundation Trust is seeking a Specialist Booking Officer (Band 3) for the Central Booking Office to run the county-wide outpatient appointment service, monitor referrals, and optimise capacity across sites.

The role requires excellent IT skills, NHS experience, and the ability to prioritise, reschedule clinics, and support patients through barriers, with a Monday/Tuesday start within a 30-hour week.