Outpatient Administration Lead

NHS Jobs; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Leeds Teaching Hospital NHS Trust is seeking an experienced administration supervisor to support outpatient clinics, supervise and train admin staff, and ensure efficient booking and accurate handling of patient data.

You will manage daily admin operations, maintain Patient Administration System records, respond to inquiries, and support waiting times validation. The role requires GCSEs, strong communication and numeracy, and a willingness to train.

Qualifications

• GCSE English and Maths at grade C or above.
• Willingness to undergo training to carry out the job.
• Experience in a health care environment is desirable.
• Strong communication and numeracy skills with a customer focus.

Responsibilities

• Supervise, train and develop administration staff within the Centre.
• Ensure booking of patients is administered effectively and to the benefit of the patients.
• Ensure that all new patients are booked within Trust target times.
• Monitor waiting times and validate data to support smooth clinic delivery.
• Manage day-to-day administration staff activities and monitor attendance.
• Answer telephone inquiries politely and follow up as needed.
• Prepare documentation to support outpatient clinics.
• Collect required information from patients attending clinics.
• Provide cover for reception and clinics as allocated.
• Record attendance and updates in the Patient Administration System accurately.

Skills

Communication skills

Numeracy

Supervisory certificate

Supervisory experience

IT skills

Customer service

Training others

Teamwork

Confidentiality

Education

GCSE English

GCSE Maths

Tools

Patient Administration System (PAS)

Job description

Leeds Teaching Hospital NHS Trust is seeking an experienced administration supervisor to support outpatient clinics, supervise and train admin staff, and ensure efficient booking and accurate handling of patient data.

You will manage daily admin operations, maintain Patient Administration System records, respond to inquiries, and support waiting times validation. The role requires GCSEs, strong communication and numeracy, and a willingness to train.