Outpatients Administration Lead | Patient Experience Champion

Leeds Teaching Hospitals; Leeds; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Ophthalmology Service at Leeds Teaching Hospitals NHS Trust is seeking a capable Supervisor to lead and support the Administrative and Clerical team within the Head & Neck CSU. You will oversee the cash-up team and clerical officers to ensure smooth daily services and a welcoming patient experience.

Working with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will drive high standards, empower colleagues, and help shape a high-performing service where

Qualifications

• Organised, proactive and approachable with excellent communication skills.
• Confidence to make decisions and motivate colleagues in a busy healthcare setting.
• Ability to prioritise, work autonomously, and adapt to fast-paced outpatient environments.

Responsibilities

• Lead and support the Administrative and Clerical team, overseeing the cash-up team and clerical officers.
• Provide hands-on supervision to the APSCs across the outpatient service.
• Maintain high standards of service delivery ensuring a positive patient experience.

Skills

Leadership

Communication

Problem-solving

Prioritisation

Autonomy

Job description

The Ophthalmology Service at Leeds Teaching Hospitals NHS Trust is seeking a capable Supervisor to lead and support the Administrative and Clerical team within the Head & Neck CSU. You will oversee the cash-up team and clerical officers to ensure smooth daily services and a welcoming patient experience.

Working with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you will drive high standards, empower colleagues, and help shape a high-performing service where