Supervisor - Outpatients - Leeds Chest Clinic

Leeds Teaching Hospitals; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking friendly, flexible admin staff to join the Outpatient Administration team at the Leeds Chest Clinic. You will work with administrators, secretaries, doctors and nurses to support patient bookings and clinic delivery.

The role requires supervisory skills, strong communication and numeracy, and experience with patient administration systems. Full training and professional development are provided in a supportive environment.

Qualifications

• GCSE English and Maths (grade C or above) is required.
• Experience in patient administration and healthcare settings is preferred.
• Strong communication, numeracy and IT skills are essential.
• Willingness to undergo training and supervise others.

Responsibilities

• Supervise, train and develop admin staff within the Centre.
• Ensure patient bookings are processed effectively and timely.
• Monitor waiting times and validate clinic schedules.
• Manage attendance and cover reception duties as needed.
• Maintain accurate records in the Patient Administration System (PAS).
• Handle post, correspondence and stock levels daily.

Skills

Supervisory skills

Communication skills

Administrative skills

Teamwork

Ability to meet deadlines

Customer-facing experience

Training and development

Education

GCSE English and Maths grade C or above

Supervisory certificate (desirable)

Tools

PAS (Patient Administration System)

Windows IT applications

Job description

We have an exciting opportunity within the Leeds Chest Clinic for positive and enthusiastic people to join our existing Outpatient Administration team based at the Leeds Chest Clinic. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.

Main duties of the job

We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast paced environment. It would be an advantage if candidates possess supervisory skills, excellent communication and administrative skills and be able to work as part of a team, as well as being able to use their own initiative and work to deadlines. The post holders will be required to manage/supervise other members of the administrative team along with their training/development and informal attendance management.It is essential that the post holder has previous experience dealing with members of the public in a working environment and preferably within a healthcare setting. Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage.A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment.For informal enquiries please contact Lauren Gill, Patient Services Coordinator on 0113 2065973

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

Why you should join our Team

To supervise, train and develop administration staff within the Centre.

• Ensure booking of patients is administered effectively and to the benefit of the patients.
• Ensure that all new patents are booked within Trust target times.
• Undertake the process of Validation and monitoring of waiting times.
• Day to day management of administration staff including monitoring attendance.
• Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.
• Preparation of documentation to support delivery of outpatient clinics.
• Obtain necessary information for patients attending clinics as required.
• Provide cover and reception clinics as allocated in a friendly and efficient manner
• Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
• Action post and general correspondence on a daily basis.
• Ensure departmental stationary stock levels

What you will bring to the role

Criteria:

GCSE (or equivalent) English Language and Mathematics grade C or above

Good Basic Standard of Education demonstrating excellent communication skills and numeracy.

A willingness to undergo training to carry out the job.

Basic computer literacy and willingness to further computer skills.

Supervisory certificate (desirable)

Experience at supervisory/senior level in a health care environment

Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.

Experience in working in a customer focussed environment.

Demonstrate previous experience of training to carry out a job

Demonstrate previous experience of training others.

Excellent communication skills with the ability to communicate sensitively and effectively.

A good team player, with the ability to work flexibly in a diverse and demanding environment.

To provide a high standard confidential, effective and accurate administration service.

Knowledge, experience and ability to use the Trust’s Patient Administration system (desirable)

Please see the attached job description for further information about this vacancy.

For questions about this job, contact:

Lauren Gill Patient Services Coordinator [e-mail] Shortlisting Date: 6th November 2026 Interview Date: W/C 9th November 2026

Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.