Outpatient Admin Assistant – Flexible Hours

University Hospitals of Leicester; Melton Mowbray; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

27 days' holiday

Occupational health services

Counselling services

Résumé du poste

University Hospitals of Leicester NHS Trust is seeking an Administration Assistant to support the Outpatient Team with clerical and administrative duties. The role requires excellent communication, teamwork and organisational skills to help deliver a high quality patient experience.

Responsibilities include reception, booking clinics, discharge processing, and ensuring patient records and RTT outcomes are accurately updated. Flexibility and cross-site working may be required.

Qualifications

• Effective interpersonal skills and ability to work as part of a team and able to act on your own initiative.
• Effective communication with patients and clinical staff and good organisational abilities.

Responsabilités

• Provide clerical and administrative support to the Outpatient Team.
• Support reception, records, preparation of sessions and work as part of a team to deliver a high quality service to clinical staff and patients.
• Book patients in and out of clinics, admit and discharge day-case patients as required.
• Ensure RTT outcomes are completed and entered onto the Patients Administration System.
• Liaise with department managers, outpatient staff and other hospitals to obtain case notes and results when required.
• Promote a friendly, courteous and efficient service, including handling delays and cancellations.
• Use the current computerised patient records system for bookings and labels.
• Arrange patient transport where needed.

Connaissances

Interpersonal skills

Teamwork

Communication

Organisational skills

Description du poste

University Hospitals of Leicester NHS Trust is seeking an Administration Assistant to support the Outpatient Team with clerical and administrative duties. The role requires excellent communication, teamwork and organisational skills to help deliver a high quality patient experience.

Responsibilities include reception, booking clinics, discharge processing, and ensuring patient records and RTT outcomes are accurately updated. Flexibility and cross-site working may be required.