Outpatient Admin Team Lead

University Hospital Southampton NHS Foundation Trust; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

35 days holiday pro rata

Generous pension

NHS discounts

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for a Team Leader in the Clinic Support Team, based in the Outpatient Administration Centre at Southampton General Hospital. You will oversee our reception desks and allocate daily tasks to Administrators to support timely patient flow.

We are seeking a proactive, dynamic leader who can work to tight deadlines, manage recruitment, training and performance, and ensure a high-quality, patient‑focused service while meeting

Qualifications

• Lead and manage a team of administrators, including recruitment, performance management, attendance, training and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient-pathway processes, workload allocation, data accuracy and SOP compliance.
• Ensure high-quality, patient-focused service delivery, including meeting national targets and resolving enquiries.

Responsibilities

• Lead and manage a team of administrators, including recruitment, performance management, attendance, training, and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient-pathway processes, workload allocation, data accuracy, and compliance with policies and SOPs.
• Ensure high-quality, patient-focused service delivery, including meeting national targets, resolving enquiries, managing confidential information, and escalating delays or issues impacting patient care.
• Maintain governance, reporting, and communication standards, including preparing documentation, taking minutes, analysing data, producing reports, and liaising with managers over complaints or service issues.
• Manage resources and departmental support functions, such as authorising timesheets and orders and ensuring staff uphold customer service expectations.

Skills

Team Leadership

Recruitment

Performance Management

Training

Data Accuracy

Policy Compliance

Job description

University Hospital Southampton NHS Foundation Trust invites applications for a Team Leader in the Clinic Support Team, based in the Outpatient Administration Centre at Southampton General Hospital. You will oversee our reception desks and allocate daily tasks to Administrators to support timely patient flow.

We are seeking a proactive, dynamic leader who can work to tight deadlines, manage recruitment, training and performance, and ensure a high-quality, patient‑focused service while meeting