Supervisor - Outpatients - Leeds Chest Clinic

NHS Jobs; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Leeds Teaching Hospital NHS Trust is seeking an experienced administration supervisor to support outpatient clinics, supervise and train admin staff, and ensure efficient booking and accurate handling of patient data.

You will manage daily admin operations, maintain Patient Administration System records, respond to inquiries, and support waiting times validation. The role requires GCSEs, strong communication and numeracy, and a willingness to train.

Qualifications

• GCSE English and Maths at grade C or above.
• Willingness to undergo training to carry out the job.
• Experience in a health care environment is desirable.
• Strong communication and numeracy skills with a customer focus.

Responsibilities

• Supervise, train and develop administration staff within the Centre.
• Ensure booking of patients is administered effectively and to the benefit of the patients.
• Ensure that all new patients are booked within Trust target times.
• Monitor waiting times and validate data to support smooth clinic delivery.
• Manage day-to-day administration staff activities and monitor attendance.
• Answer telephone inquiries politely and follow up as needed.
• Prepare documentation to support outpatient clinics.
• Collect required information from patients attending clinics.
• Provide cover for reception and clinics as allocated.
• Record attendance and updates in the Patient Administration System accurately.

Skills

Communication skills

Numeracy

Supervisory certificate

Supervisory experience

IT skills

Customer service

Training others

Teamwork

Confidentiality

Education

GCSE English

GCSE Maths

Tools

Patient Administration System (PAS)

Job description

Why you should join our Team

• Supervise, train and develop administration staff within the Centre.
• Ensure booking of patients is administered effectively and to the benefit of the patients.
• Ensure that all new patents are booked within Trust target times.
• Undertake the process of Validation and monitoring of waiting times.
• Day to day management of administration staff including monitoring attendance.
• Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.
• Preparation of documentation to support delivery of outpatient clinics.
• Obtain necessary information for patients attending clinics as required.
• Provide cover and reception clinics as allocated in a friendly and efficient manner.
• Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
• Action post and general correspondence on a daily basis.
• Ensure departmental stationary stock levels.

What you will bring to the role

Criteria:

• GCSE (or equivalent) English Language and Mathematics grade C or above.
• Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
• A willingness to undergo training to carry out the job.
• Basic computer literacy and willingness to further computer skills.
• Supervisory certificate (desirable).
• Experience at supervisory/senior level in a health care environment.
• Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
• Experience in working in a customer focussed environment.
• Demonstrate previous experience of training to carry out a job.
• Demonstrate previous experience of training others.
• Excellent communication skills with the ability to communicate sensitively and effectively.
• A good team player, with the ability to work flexibly in a diverse and demanding environment.
• To provide a high standard confidential, effective and accurate administration service.
• Knowledge, experience and ability to use the Trust's Patient Administration system (desirable).

Please see the attached job description for further information about this vacancy.

For questions about this job, contact: Lauren Gill Patient Services Coordinator [e-mail].

Shortlisting Date: 6th November 2026

Interview Date: W/C 9th November 2026

About Leeds Teaching Hospital NHS Trust

Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind

Our Trust priorities Our purpose: Excellent, safe and sustainable care for every patient every time Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.