Outpatient Admin & Receptionist – Mental Health Services

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Learning and development

Salary sacrifice schemes

Employee discounts

Wellbeing support

Staff networks

Job summary

Coventry and Warwickshire Partnership NHS Trust is seeking an Outpatient Receptionist/Admin Support at Woodend Health Centre, Mon-Fri, 9-5, 37.5 hours per week. You will provide efficient reception and admin support to clinicians and managers within adult mental health services.

The role involves data entry in SystmOne, handling clinic bookings and appointment letters, and working with confidentiality and sensitivity in a busy NHS environment. Training and development opportunities are available.

Qualifications

• Prior admin/reception experience is preferred.
• Strong communication and interpersonal skills are essential.
• Able to handle sensitive information with discretion.

Responsibilities

• Provide reception support in a busy outpatient service.
• Handle patient-facing queries and clinical team calls; take messages.
• Input data into electronic records (SystmOne) and manage bookings.
• Send appointment letters, scan and file documents; perform general admin tasks.

Skills

Communication skills

Reception experience

Team player

Confidentiality

Autonomy

Tools

SystmOne

Microsoft Office

Job description

Coventry and Warwickshire Partnership NHS Trust is seeking an Outpatient Receptionist/Admin Support at Woodend Health Centre, Mon-Fri, 9-5, 37.5 hours per week. You will provide efficient reception and admin support to clinicians and managers within adult mental health services.

The role involves data entry in SystmOne, handling clinic bookings and appointment letters, and working with confidentiality and sensitivity in a busy NHS environment. Training and development opportunities are available.