Outpatients Receptionist - Patient Care & Admin

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Receptionist for the Outpatients Department. The role involves welcoming visitors, managing patient data, and coordinating information in a busy hospital setting. The department operates 08:00–20:00, seven days a week, and training will be provided for the trust's systems.

Immunisation reports may be required for successful applicants. Successful candidates will handle front-desk duties, support multi-disciplinary teams, and

Qualifications

• Basic numeracy and literacy qualifications.
• Ability to communicate clearly, both written and verbally.
• Keyboard skills at RSA level 2 or equivalent.

Responsibilities

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact and resolving routine enquiries professionally.
• Collate information and maintain computerised information systems with accurate data updates.
• Keep up-to-date and accurate accounts on computer system of all attendances and update changes as required.
• Track notes in and out of the department on computer system.
• Implement and maintain manual and electronic information and filing systems.
• Booking ambulance patients in and back out through the Patient Transport Services.

Skills

Communication skills

Keyboard skills

Numeracy

Literacy

Education

NVQ 2

Tools

Microsoft Word

Microsoft Excel

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Receptionist for the Outpatients Department. The role involves welcoming visitors, managing patient data, and coordinating information in a busy hospital setting. The department operates 08:00–20:00, seven days a week, and training will be provided for the trust's systems.

Immunisation reports may be required for successful applicants. Successful candidates will handle front-desk duties, support multi-disciplinary teams, and