Outpatients Front Desk Coordinator

UHCW; Coventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a friendly receptionist to join the Outpatients team. You will be the first point of contact for patients and visitors, handling enquiries with calm professionalism and upholding the Trust's values.

The role covers administrative tasks in a busy clinic environment, data entry, appointment scheduling, and coordinating with clinical staff.

Qualifications

• NVQ 2 or working towards NVQ 2.
• Experience in busy admin environment.
• Customer-facing experience.

Responsibilities

• Welcome visitors and provide the first point of contact professionally.
• Maintain computerised information systems with accurate data.
• Record attendances and update patient information as needed.
• Coordinate with the team to prioritise referrals and appointments.

Skills

Clear communication

Keyboard skills

Attention to detail

Prioritise and organise workload

Empathy and understanding

Education

NVQ Level 2 in Business/Admin

Tools

Microsoft Word

Microsoft Excel

Data entry systems

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a friendly receptionist to join the Outpatients team. You will be the first point of contact for patients and visitors, handling enquiries with calm professionalism and upholding the Trust's values.

The role covers administrative tasks in a busy clinic environment, data entry, appointment scheduling, and coordinating with clinical staff.