Outpatient Receptionist

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes (car, Cycle,

NHS discounts

Wellbeing support

Staff networks and support groups

Job summary

Coventry and Warwickshire Partnership NHS Trust is seeking an Outpatient Receptionist/Admin Support for Woodend Health Centre in Coventry. The role involves reception duties, handling patient and clinician queries, and data entry into SystmOne within a busy outpatient service.

Ideal candidates will have admin/reception experience, excellent communication skills, and a willingness to travel for training. The position offers generous benefits and development opportunities within the NHS.

Qualifications

• Knowledge and experience of using Microsoft Office systems is essential.
• Previous experience in a busy outpatients service is desirable.

Responsibilities

• Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, and managing complex phone queries and message taking.
• Accurate data inputting/management of the electronic care records system (SystmOne), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, and other general admin duties.

Skills

Microsoft Office

Reception experience

Communication skills

Phone/face-to-face communication

Tools

SystmOne

Job description

Outpatient Receptionist/Admin Support Mon-Fri 9-5pm 37.5 hours per week - Woodend Health Centre Our Coventry Outpatients service who will be based at Woodend Health Centre supporting the Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local Coventry communities.

Who we're Seeking: We're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services. We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

The Job Role: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (SystmOne), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.

Candidate Information Pack Dec 24

Skills and Experience: Knowledge and experience of using Microsoft Office systems is essential, whilst training will be provided for in-house systems and processes such as SystmOne, etc. Previous experience of working within a busy outpatients service is desirable but not essential. You will need to demonstrate excellent communications skills, with confidence to speak to people sensitively and compassionately via phone calls and face to face, on a daily basis. You may be required to travel to attend training, for which travel expenses would be paid.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group