Outpatients Admin Assistant - Flexible Shifts

Phoenix Hospital Group; Ashford; On-site; GBP 21,000 - 27,000; Part time

Job summary

Phoenix Hospital Group requires an Administration Assistant for the One Ashford Hospital on a FlexiBank basis. You will support the Outpatients Department with reception duties, appointment management, and cross-department liaison to ensure smooth service delivery.

The role emphasizes confidentiality and high customer service standards, with DBS and right to work checks typical for healthcare settings. You will gain valuable experience in a healthcare environment.

Qualifications

• Strong organisational skills and attention to detail.
• Previous experience in an administrative or customer service role.
• Ability to work independently and as part of a team.
• An understanding of GDPR and safeguarding principles.
• Previous experience working within a healthcare setting is desirable.

Responsibilities

• Provide reception and administrative support within the Outpatients Department, including welcoming patients and visitors professionally.
• Manage patient appointments and bookings, answer telephone calls and respond to enquiries by phone and email.
• Prepare clinic lists, maintain patient records and ensure documentation is accurate and up to date.
• Liaise with patients, consultants, medical secretaries and other hospital departments to support the smooth running of services.
• Undertake general administrative duties, including data entry, filing, document preparation and processing patient information, in accordance with hospital procedures.
• Provide flexible administrative support across other hospital departments as required, maintaining patient confidentiality and a high standard of customer service at all times.

Skills

Organisational skills

Administrative experience

Teamwork

GDPR knowledge

Healthcare experience desirable

Job description

Phoenix Hospital Group requires an Administration Assistant for the One Ashford Hospital on a FlexiBank basis. You will support the Outpatients Department with reception duties, appointment management, and cross-department liaison to ensure smooth service delivery.

The role emphasizes confidentiality and high customer service standards, with DBS and right to work checks typical for healthcare settings. You will gain valuable experience in a healthcare environment.