NHS Patient Services Admin Assistant – Flexible Hours

Uhleicester; Melton Mowbray; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

27 days holiday each year

Occupational health

Counselling services

Job summary

University Hospitals of Leicester NHS Trust in Leicester is seeking an Administration Assistant to join the admin team supporting outpatient services. You will handle reception duties, patient admissions, and appointment scheduling with a focus on patient experience and efficient service.

The role requires effective teamwork, strong communication, and the ability to work flexibly within a five-day week and standard hours, with occasional variation to meet service needs.

Qualifications

• Good general education to GCSE level or equivalent, including English and Maths.
• ECDL or Equivalent.

Responsibilities

• Provide cover on reception and direct patients, visitors and staff courteously.
• Prepare patient information for clinical sessions efficiently and timely.
• Book patients in and out of clinics for the outpatient department.
• Admit and discharge patients attending day-case when necessary.
• Book follow-up appointments as required.
• Ensure RTT outcomes are entered onto the patient administration system.
• Liaise with department managers and outpatient staff to complete request forms.
• Promote friendly, courteous and efficient service, including delays and cancellations.
• Use the current computerised patient records system for booking and labels.
• Deal with hearing aid battery requests and replacements.

Skills

Teamwork

Calm under pressure

Good communication

Education

GCSE English and Maths

ECDL or equivalent

Tools

Microsoft Packages

Hospital booking systems

Job description

University Hospitals of Leicester NHS Trust in Leicester is seeking an Administration Assistant to join the admin team supporting outpatient services. You will handle reception duties, patient admissions, and appointment scheduling with a focus on patient experience and efficient service.

The role requires effective teamwork, strong communication, and the ability to work flexibly within a five-day week and standard hours, with occasional variation to meet service needs.