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University Hospitals of Leicester; Melton Mowbray; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

27 days' holiday

Occupational health services

Counselling services

Descrizione del lavoro

University Hospitals of Leicester NHS Trust is seeking an Administration Assistant to support the Outpatient Team with clerical and administrative duties. The role requires excellent communication, teamwork and organisational skills to help deliver a high quality patient experience.

Responsibilities include reception, booking clinics, discharge processing, and ensuring patient records and RTT outcomes are accurately updated. Flexibility and cross-site working may be required.

Competenze

• Effective interpersonal skills and ability to work as part of a team and able to act on your own initiative.
• Effective communication with patients and clinical staff and good organisational abilities.

Mansioni

• Provide clerical and administrative support to the Outpatient Team.
• Support reception, records, preparation of sessions and work as part of a team to deliver a high quality service to clinical staff and patients.
• Book patients in and out of clinics, admit and discharge day-case patients as required.
• Ensure RTT outcomes are completed and entered onto the Patients Administration System.
• Liaise with department managers, outpatient staff and other hospitals to obtain case notes and results when required.
• Promote a friendly, courteous and efficient service, including handling delays and cancellations.
• Use the current computerised patient records system for bookings and labels.
• Arrange patient transport where needed.

Conoscenze

Interpersonal skills

Teamwork

Communication

Organisational skills

Descrizione del lavoro

Administration Assistant | University Hospitals of Leicester NHS Trust

University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.

In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.

You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services.

As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.

The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.

At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days

Working within the Admin Team predominantly providing clerical and administrative support to the Outpatient Team.

To promote an effective and efficient administration service including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.

To ensure the highest standards for patient experience and quality are maintained.

UHL staff

Department Heads and Senior Managers

Patients and relatives, members of the public

Other NHS Trust staff

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner.

To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner.

To book patients in and out of clinics for the outpatient department.

To admit and discharge patients attending day-case when necessary.

To book follow up appointments for patients as and when necessary.

Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.

To ensure that all test results are available for outpatient clinics as requested.

To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.

To liaise with other hospitals and department to obtain case notes and results of investigations as required.

To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.

To use the current computerised patient records system for booking appointments and providing labels for patient's records.

To deal with hearing aid battery requests i.e. ordering, replacements etc.

Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.

To arrange patient transport

This advert closes on Friday 30 Oct 2026