Administration Assistant

Uhleicester; Melton Mowbray; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

27 days holiday each year

Occupational health

Counselling services

Job summary

University Hospitals of Leicester NHS Trust in Leicester is seeking an Administration Assistant to join the admin team supporting outpatient services. You will handle reception duties, patient admissions, and appointment scheduling with a focus on patient experience and efficient service.

The role requires effective teamwork, strong communication, and the ability to work flexibly within a five-day week and standard hours, with occasional variation to meet service needs.

Qualifications

• Good general education to GCSE level or equivalent, including English and Maths.
• ECDL or Equivalent.

Responsibilities

• Provide cover on reception and direct patients, visitors and staff courteously.
• Prepare patient information for clinical sessions efficiently and timely.
• Book patients in and out of clinics for the outpatient department.
• Admit and discharge patients attending day-case when necessary.
• Book follow-up appointments as required.
• Ensure RTT outcomes are entered onto the patient administration system.
• Liaise with department managers and outpatient staff to complete request forms.
• Promote friendly, courteous and efficient service, including delays and cancellations.
• Use the current computerised patient records system for booking and labels.
• Deal with hearing aid battery requests and replacements.

Skills

Teamwork

Calm under pressure

Good communication

Education

GCSE English and Maths

ECDL or equivalent

Tools

Microsoft Packages

Hospital booking systems

Job description

University Hospitals of Leicester NHS Trust

Administration Assistant

The closing date is 30 October 2026

University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.

In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.

Benefits

• 27 days holiday each year
• Occupational health
• Counselling services

You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK.

As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.

The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.

At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days

Main duties of the job

Working within the Admin Team predominantly providing clerical and administrative support to the Outpatient Team.

To promote an effective and efficient administration service including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.

To ensure the highest standards for patient experience and quality are maintained.

UHL staff

Department Heads and Senior Managers

Patients and relatives, members of the public

Other NHS Trust staff

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all
• being a great place to work
• partnerships for impact
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate
• we are proud
• we are inclusive
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

Provide cover on reception receiving and directing patients, visitors and staff in a courteous manner.

To ensure preparation of patient information for clinical sessions are carried out in an efficient and timely manner.

To book patients in and out of clinics for the outpatient department.

To admit and discharge patients attending day-case when necessary.

To book follow up appointments for patients as and when necessary.

Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.

To ensure that all test results are available for outpatient clinics as requested.

To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.

To liaise with other hospitals and department to obtain case notes and results of investigations as required.

To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.

To use the current computerised patient records system for booking appointments and providing labels for patients records.

To deal with hearing aid battery requests i.e. ordering, replacements etc.

Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.

To arrange patient transport

Person Specification

Communication

• Ability to work as part of a team
• Ability to remain calm under pressure

Trust Values

• Must be able to demonstrate behaviours consistent with the Trust's Values

Qualifications

• Good general education to GCSE level or equivalent, including English and Maths
• ECDL or Equivalent

Experience

• Experience in using Microsoft Packages
• Experience of working with the general public in a face to face role
• General office procedures
• Knowledge of hospital systems and booking procedures.
• Understandingof18week pathway rules and guidelines

Planning and Organization

• Ability to work on own initiative but within procedural guidelines
• Good communication and initiative skills.
• Ability to prioritise workload

EDI

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust