Out of Hours Support and Security Staff

Black Country Women's Aid; West Bromwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local charity organization located in West Bromwich is seeking an Out of Hours Support and Security Staff to provide essential support to victims of domestic abuse. The ideal candidate will possess excellent interpersonal skills and a compassionate demeanor, ensuring safety and proper standards within refuge accommodation. This role involves working bank shifts primarily on weekends, with a starting salary of £12.21 per hour. Successful candidates will be subject to enhanced DBS checks and must be female due to occupational requirements.

Qualifications

• Compassionate and organized individual.
• Ability to engage with stakeholders and clients at all levels.
• Experience in a similar role is advantageous.

Responsibilities

• Support clients and their children in refuge accommodation.
• Ensure accommodation meets health and safety standards.
• Maintain security measures of accommodation sites.

Skills

Excellent interpersonal skills

Empathy

Organizational skills

Job description

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led.

Accommodation Services

• 24hr access refuge accommodation for victims of domestic abuse (women and children only)
• Dispersed accommodation for victims of domestic abuse—accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)
• Resettlement Support post‑departure from domestic abuse accommodation services
• Access to BCWA Victim Safety Adviser post‑departure from domestic abuse accommodation services
• Access to BCWA community services group activity
• Safe house for victims of modern‑day slavery in the National referral mechanism (women and children only)
• Dispersed accommodation for victims of modern‑day slavery in the national referral mechanism—accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough (women, children, male victims)
• Access to Counselling Services (part of BCWA Community Services)

The Domestic Abuse Accommodation Service

Black Country Women's Aid (BCWA) provides 24‑hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes. The dedicated team provides bespoke, client‑led support to empower survivors of abuse to gain confidence and make informed choices.

Job Role

Job Title: Out of Hours Support and Security Staff
Position type: Bank shifts
Salary: £12.21 p/h (in line with minimum wage)
Shift pattern: Weekend shifts – Saturday day, Saturday night, Sunday day, and Sunday night (night shifts are 4.30 pm‑9.30 am, day shifts are 9 am‑5 pm)
Closing date: 02 January 2026
Shifts will be made available one month in advance.
All interviews will be held via Microsoft Teams

Is this you?

We are looking for a compassionate and organised individual to undertake our Out of Hours Support and Security Staff. The post holder will support clients and their children based within our refuge accommodation. The successful candidate will have excellent interpersonal skills and the ability to engage with stakeholders and clients at all levels.

The role

You will be based within our domestic abuse refuge accommodation as an integral part of the support offered to victims and children who have fled abuse. Within this role, you will be required to ensure that the accommodation is fit for purpose, meets health and safety requirements and is safe at all times, as well as ensuring that the security measures of the accommodation sites are maintained and upheld at all times in line with agreed procedures/protocols.

If you have excellent interpersonal skills, empathy and are hardworking, we would love to hear from you.

To be considered for this position, click 'apply', and you will be emailed a link to an application form, job description, and an equal ops form, plus details on how to complete your application. CVs will not be accepted.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

• Right to work in the UK
• Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. (This requires you to bring original documentation to show your right to work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.)
• References will be sought following your interview. One of these should be your current or most recent employer. If you have finished full‑time education and you have no employer reference, we will accept a reference from:

References

• A professional from your centre of study, for instance, a teacher, lecturer or headteacher
• GP or health visitor
• A character reference from a person who knows you
• A civil servant from a government agency
• A bank manager

DBS

All positions are subject to DBS checks at the relevant level.