Out of Hours Customer Advisor - Part-time (Weekends)

Simplyhealth; England; Hybrid; Confidential; Part time

Job summary

A health insurer in the UK is looking for a part-time Out of Hours Customer Advisor to assist patients needing emergency dental treatment. The successful candidate will support patients by taking inbound calls, securing appointments, and responding to queries. The role requires excellent communication and problem-solving skills, with flexible working opportunities available. You will join a purpose-driven team committed to improving healthcare accessibility while enjoying a competitive salary and comprehensive benefits package.

Benefits

Generous pension with 6% employer contribution

36 days holiday plus options to buy/sell days

Flexible benefits pot

Health plan

Access to a wellbeing hub

Qualifications

• Excellent communicator who thrives under pressure.
• Strong problem-solving skills.
• Self-motivated and comfortable working independently.

Responsibilities

• Take inbound calls from patients needing emergency dental treatment.
• Make outbound calls to secure appointments with dental practices.
• Respond to customer queries via email.

Skills

Excellent communication

Customer-focused

Problem-solving skills

Self-motivated

IT systems confident

Job description

Out of Hours Customer Advisor - Part-time (Weekends)

• Out of Hours Customer Advisor - Part-time (Weekends)

About The Role

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As an Out of Hours Customer Service Advisor for Denplan, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.

What you’ll do:

• Take inbound calls from patients needing emergency dental treatment
• Make outbound calls to secure appointments with dental practices
• Respond to customer queries via email

Hours:

• Saturday: 8:00am – 4:00pm
• Sunday: 4:00pm – 8:00pm (Training provided remotely, with flexibility for overtime opportunities)

About You

To be considered you’ll be an

• Excellent communicator who thrives under pressure
• Customer-focused with strong problem-solving skills
• Self-motivated and comfortable working independently
• Confident with IT systems

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Recognition awards
• Give as you earn

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Aptitude assessment
• Virtual Interview with the hiring manager and team
• Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [e-mail].”

Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.