OT Configuration Manager — Change & Incident Response

National Highways; West of England; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

National Highways is recruiting an Operational Technology Configuration Manager to strengthen our digital capability across Cyber Security, Digital Operational Services and Digital Corporate and Shared Services. You will manage configuration, change and testing for critical OT systems within a safety-critical environment, with a hybrid two-day/week office pattern across UK locations.

You will collaborate with operational teams, suppliers and stakeholders to ensure accurate configuration records,

Qualifications

• Demonstrable experience configuring, maintaining and supporting complex technical systems in an operational environment.
• Proven experience in configuration and change management with formal processes.
• Strong methodical, analytical problem-solving and fault investigation skills.
• Experience in incident management in an operational control room or safety-critical environment desirable.
• Strong stakeholder engagement with technical and non-technical audiences.
• Relevant technical qualification, apprenticeship or equivalent practical experience.

Responsibilities

• Manage and maintain configuration information for critical OT systems, ensuring accuracy, integrity, availability and full lifecycle control.
• Complete configuration requests and RFCs through approved tools and governance processes, assessing and coordinating controlled change to minimise operational risk, disruption and downtime.
• Support planning, testing, validation and deployment of new or upgraded OT systems, ensuring configurations are technically sound and integrated into live environments.
• Provide specialist operational and technical support during incidents, faults and system issues, using structured approaches to identify risks and coordinate resolutions.
• Maintain accurate asset, geographical and account records in line with cyber security standards, and improve documentation and knowledge across the team.
• Support and develop configuration of advanced traffic management systems and site data design, including accurate configuration of signs, signals and roadside technologies.

Skills

OT systems

Change management

Incident management

Stakeholder engagement

Education

Technical qualification/apprenticeship

Job description

National Highways is recruiting an Operational Technology Configuration Manager to strengthen our digital capability across Cyber Security, Digital Operational Services and Digital Corporate and Shared Services. You will manage configuration, change and testing for critical OT systems within a safety-critical environment, with a hybrid two-day/week office pattern across UK locations.

You will collaborate with operational teams, suppliers and stakeholders to ensure accurate configuration records,