Orthopedics Office Coordinator: Scheduling & Billing

Mary Washington Healthcare; Stafford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Mary Washington Healthcare is seeking an organized Medical Office Associate to perform front-desk tasks, patient registration and revenue cycle activities. You will interact with patients, families, physicians, and staff in a courteous, professional manner while ensuring accurate information flow and smooth clinic operations.

The role supports front-end revenue cycle processes, including scheduling, payment posting, and EHR data entry, with a focus on patient satisfaction and efficiency.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and other guests in a courteous and professional manner.
• Registers patients in PMIS and verifies demographic and insurance information to ensure timely processing of claims.
• Monitors the reception area and keeps stakeholders informed of schedule adjustments.
• Triages calls to ensure timely and appropriate response and handles voicemails throughout the day.
• Processes patients through computer-based scheduling for appointments, surgeries, and testing.

Skills

Customer service

Multi-tasking

Communication skills

Teamwork

Education

High School Diploma

Tools

PMIS

EHR

Microsoft Office

Job description

Mary Washington Healthcare is seeking an organized Medical Office Associate to perform front-desk tasks, patient registration and revenue cycle activities. You will interact with patients, families, physicians, and staff in a courteous, professional manner while ensuring accurate information flow and smooth clinic operations.

The role supports front-end revenue cycle processes, including scheduling, payment posting, and EHR data entry, with a focus on patient satisfaction and efficiency.