Medical Receptionist & Admin Coordinator

Confederationhillingdon

Ruislip

Hybrid

GBP 18,000 - 24,000

Full time

13 hours ago

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Job summary

Mountwood Surgery is seeking a receptionist to join the front desk team. You will welcome and guide patients, handle in-person and telephone enquiries, and support the practice staff with registration and clerical tasks.

The role involves computer-based work, filing, post handling, appointment scheduling, and ensuring confidentiality and professional conduct at all times. Flexible hours may be required.

Qualifications

To receive, help and direct patients who come to the surgery to access the appropriate service or the doctors or nurses in a courteous and efficient way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, both in person or on the telephone.
To be considerate and willing to assist other members of the team and to foster an atmosphere of mutual respect and cooperation
To undertake all reception tasks, be computer literate and able to use and obtain information from the scanner files and computer.
To use the computer system appropriately to communicate within the Practice
Deal with new patient registrations, assisting patients with forms and taking copies of identification documents where necessary according to Practice Protocols.
To receive new patients using the adopted protocol. Positively encourage new patients. Take great care to register patients accurately
To open and sort the incoming mail
To open and empty the post and prescription boxes at Mountwood and forward contents as appropriate.
To empty the internal post from the PCSE and sort appropriately
To stamp and dispatch outgoing post deputising for nominated staff
To receive and make telephone calls, recording messages accurately
To make appointments using the practice computerised system
To act as a diplomatic buffer between patient and doctor
To chaperone patients as requested
To report and hand Over tasks and outstanding matters to colleagues taking over shift
To prepare surgery lists for all doctors
To scan hospital letters/results and new patient questionnaires into patient records
To file patient records in the absence of the Filing Clerk
To shred confidential papers from GP rooms as required
To attend the Administration Meetings for training purposes and practice updates
To check and send expired temporary resident forms to PCSE
To unlock the Mountwood gates in the morning and lock at night
To change the keypad code on the car park barrier
To prepare Mountwood Surgery to receive patients in the morning, according to standard procedures
To close down Mountwood Surgery in the evening according to standard procedures, set the intruder alarm and lock the staff entrance door.
Ad hoc duties as require
Be prepared to work flexible hours if required

Responsibilities

To receive, help and direct patients who come to the surgery to access the appropriate service or the doctors or nurses in a courteous and efficient way.
Provide general assistance to the Practice team and project a posibve and friendly image to patients and other visitors, both in person or on the telephone.
To be considerate and willing to assist other members of the team and to foster an atmosphere of mutual respect and cooperation
To undertake all reception tasks, be computer literate and able to use and obtain infomation from the scanner files and computer.
To use the computer system appropriately to communicate within the Practice
Deal with new patientregistrations, assisting patients wit' forms and taking copies of identification docu ments where necessary according to Practice Protocols.
To receive new patients using the adopted protocol. Positively encourage new patients. Take great care to register patients accurately
To open and sort the incoming mail
To open and empty the post and prescription boxes at Mountwood and forward contents as appropriate.
To empty the internal post from the PCSE and sort appropriately
To stamp and dispatch outgoing post deputising for nominated staff
To receive and make telephone calls, recording messages accurately
To make appointments using the practice computerised system
To act as a diplomatic buffer between patient and doctor
To chaperone patients as requested
To report and hand Over tasks and outstanding matters to colleagues taking over shift
To prepare surgery lists for all doctors
To scan hospital letters/results and new patient questionnaires into patient records
To file patient records in the absence of the Filing Clerk
To shred confidential papers from GP rooms as required
To attend the Administration Meetings for training purposes and practice updates
To check and send expired temporary resident forms to PCSE
To unlock the MounWood gates in the morning and lock at night
To change the keypad code on the car park barrier
To prepare Mountwood Surgery to receive patients in the morning, according to standard procedures
To close down Mountwood Surgery in the evening according to standard procedures, set the intruder alarm and lock the staff entrance door.
Ad hoc duties as require
Be prepared to work flexible hours if required

Job description

The role involves computer-based work, filing, post handling, appointment scheduling, and ensuring confidentiality and professional conduct at all times. Flexible hours may be required.

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