Weekend Patient Care Associate — Medical Office Support

Shields Health; Lower Westford; On-site; GBP 36,747,000 - 62,687,000; Full time

Job summary

Shields Health Care Group is looking for a front desk associate to greet patients, collect copays and explain forms. You will assist with iPad check-in, coordinate language services, and ensure patient flow with technologists and radiologists.

Responsibilities include handling mail, preparing daily schedules, maintaining confidentiality, and entering data accurately into our systems. The role supports patient care and daily operations in a fast-paced environment.

Qualifications

• Excellent communication skills and computer proficiency required.
• High School Diploma required.
• Medical office or healthcare administration courses preferred.
• Must be CPR certified.

Responsibilities

• Greet patients, collect copays/deductible and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are needed and coordinate accordingly.
• Distribute films/CDs, while maintaining HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure smooth patient flow.
• Process outgoing and incoming mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies and coordinate with Care team.
• Support Customer Care with machine utilization and waitlists.
• Address patient and doctor concerns accurately and professionally.
• Keep management informed of policy changes affecting operations.
• Assist in patient interviews and prep of scan rooms.
• Maintain co-pay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Skills

Communication skills

Education

High School Diploma

Medical office courses

CPR certified

Job description

Shields Health Care Group is looking for a front desk associate to greet patients, collect copays and explain forms. You will assist with iPad check-in, coordinate language services, and ensure patient flow with technologists and radiologists.

Responsibilities include handling mail, preparing daily schedules, maintaining confidentiality, and entering data accurately into our systems. The role supports patient care and daily operations in a fast-paced environment.