Healthcare Administrative Assistant — Patient Access & Scheduling

Decypher; Brandon; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Decypher is seeking a Medical Office Support specialist to enhance patient engagement and administration at the clinic. You will manage inbound/outbound calls, schedule and coordinate referrals, and support primary and specialty care operations using ACD and TRICARE Online.

The role requires a fast typist, strong customer service, and solid knowledge of medical terminology and privacy guidelines. Monday–Friday schedules apply, with a competitive hourly rate and a path for growth within the

Qualifications

• Education: High school diploma or GED; admin assistant program desirable.
• Certifications: Basic Life Support (BLS).
• Experience: 6+ months in medical office scheduling or referral management; fast typist (50 WPM).
• General office and clerical skills; proficient communication and ethics.

Responsibilities

• Manage inbound/outbound calls and electronic communications.
• Schedule appointments and coordinate referrals.
• Utilize ACD and TRICARE Online for patient access and messaging.
• Maintain records and verify eligibility.
• Assist with appointment availability and referrals tracking.
• Attend training and perform additional administrative duties.

Skills

Typing speed

Telephone etiquette

Customer service

Scheduling

Records management

Education

High school diploma or GED

Administrative assistant program desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Windows OS

Job description

Decypher is seeking a Medical Office Support specialist to enhance patient engagement and administration at the clinic. You will manage inbound/outbound calls, schedule and coordinate referrals, and support primary and specialty care operations using ACD and TRICARE Online.

The role requires a fast typist, strong customer service, and solid knowledge of medical terminology and privacy guidelines. Monday–Friday schedules apply, with a competitive hourly rate and a path for growth within the