Medical Front Desk Coordinator

The Rose; Featherwood; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision benefits

Telemedicine

Life Insurance

401k matching

Supplemental plans

PTO & holidays

Job summary

The Rose is seeking a front desk coordinator to greet patients and visitors, answer and route calls, and help with basic administrative tasks in our medical office.

Key duties include patient check-in, verifying insurance and ID, collecting payments, updating records in the system, and coordinating with clinical staff. You must be bilingual in Spanish and have at least one year of medical office experience.

Qualifications

• High school diploma or equivalent.
• One or more years of medical office experience.
• CPT and ICD 9 experience preferred.
• Bilingual Spanish required.

Responsibilities

• Greet patients and visitors and direct them appropriately.
• Check in patients and verify insurance and ID.
• Explain and assist with completion of paperwork.
• Verify referring physician(s) in Intergy.
• Update demographic and insurance information in Intergy as needed.
• Ensure patient jacket has proper paperwork in order, with prior reports/images if needed.
• Key patient information and/or edit existing information as needed in the system.
• Communicate via email with HIM if outside priors need to be loaded.
• Communicate via email with Business Office if insurance needs to be verified or updated.
• Communicate via email with supervisor to advise of issues or trends.
• Call for doctors’ orders if needed.
• Process Walk-in-Biopsy reviews and schedule Walk-in appointments as needed.
• Collect amounts due prior to exam.
• Solicit donations and sell items that bring in funds to the organization.
• Back up to Check Out as needed.
• Distribute medical records to patients picking up Rose images.

Skills

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Job Summary

A front desk coordinator greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

Job Duties

Check in patients:

• greet patients and visitors who arrive
• scan insurance card and driver’s license
• explain and assist patient with completion of Paperwork
• Verify referring physician(s) in Intergy
• proof read information provided, including insurance, for accuracy and completeness, update Intergy with demographic and insurance information as needed.
• Ensure patient jacket has proper paperwork in the correct order, along with prior reports/images if needed for appointment
• key patient information and or edit existing information as needed in system.
• Communicate via email with HIM if patient brought outside priors that need to be loaded.
• Communicate via email with Business Office if insurance needs to be verified or patient brought new insurance.
• Communicate via email with supervisor to advise of any issues, occurrences, or trends.
• Call for doctors’ orders if needed.
• Process Walk-in- Biopsy reviews.
• Schedule Walk-in appts as needed and time allows.
• Collect amounts due prior to exam.
• Solicit Donations and sell items that bring in funds to the organization.

Back up to Check Out as needed

Distribute medical records to patients picking up Rose images.

Benefits

• Medical/Dental/Vision
• Company paid Tele-Medicine, Life Insurance, Matching 401k
• Supplemental Plans: Accident, Critical Illness, Hospitalization, Legal
• Generous PTO/Paid Holidays

Qualifications

• High school diploma or equivalent required. One or more years of medical office experience required.
• CPT and ICD 9 experience, preferred.
• Bilingual Spanish required.