Order Processor

Allscreens Nationwide Ltd; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

14-month maternity contract

Full training and support provided

Friendly and supportive team

Job summary

Allscreens Nationwide Ltd is seeking an organised Order Processor to join a busy team in Manchester on a 14-month maternity cover. You will process and dispatch orders, liaise with Purchasing and Warehouse to ensure accuracy and timely delivery, while communicating with customers by phone and email.

The role requires strong attention to detail, ability to meet deadlines, and good IT/database skills. Training will be provided and you will work Monday to Friday, 9:00am to 5:00pm.

Qualifications

• Experience in an Order Processor or similar role in a busy environment.
• Excellent attention to detail and accuracy.
• Ability to meet deadlines and manage a workload.
• Good IT skills and confidence using databases and internal systems.
• Professional telephone manner and clear written communication.

Responsibilities

• Accurately inputting customer orders onto the internal database.
• Processing and dispatching orders within required timescales.
• Checking order information for accuracy.
• Liaising with Purchasing about out-of-stock items.
• Working with Warehouse to resolve order processing issues.
• Handling enquiries from internal departments and customers via phone and email.
• Keeping systems and records up to date and within deadlines.

Tools

Internal database

Job description

Are you an organised Administrator with excellent attention to detail and experience working in a busy, fast-paced environment?

This is an excellent opportunity for an Order Processor to join a busy and supportive team on a 14-month contract, providing maternity cover. The role will include around 2 months of training and handover before the maternity leave begins, followed by approximately 12 months of maternity cover, giving you plenty of time to learn the role and become fully confident within the position.

As an Order Processor, the majority of your time will be spent accurately processing and dispatching customer orders, working closely with the purchasing and warehouse teams to ensure orders are dealt with efficiently and within required timescales. Customer contact is relatively limited, with communication taking place by both telephone and email when required.

What will you be doing as an Order Processor:

• Accurately inputting customer orders onto the internal database
• Processing and dispatching orders within required timescales
• Checking order information carefully to ensure accuracy
• Liaising with the Purchasing Team regarding orders for out-of-stock items
• Working closely with the Warehouse Team to resolve order processing queries and issues
• Acting as a point of contact for internal departments and customers regarding order processing enquiries
• Responding to customer queries professionally by telephone and email
• Keeping internal systems and records accurate and up to date
• Working to deadlines within a busy and fast-paced environment
• Supporting colleagues and the wider team as required
• Using your initiative to identify opportunities for improvements and suggesting new ideas
• Adapting to changes in processes and priorities as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience as an Order Processor, Order Administrator, Sales Administrator, Sales Support Administrator, Customer Service Administrator, Office Administrator, Administrator or Order Entry Clerk
• Previous administration experience within a busy, fast-paced environment
• Excellent attention to detail with a high level of accuracy
• Proven ability to work to deadlines and manage a busy workload
• Good IT skills and confidence using databases and internal systems
• A confident and professional telephone manner
• Strong written and verbal communication skills
• Positive, proactive and motivated approach to your work
• Ability to work independently and use your own initiative
• Flexible and adaptable approach to changing priorities
• Strong team player who enjoys working collaboratively and supporting colleagues
• Willingness to contribute ideas and help improve processes

What will you get in return for your work as an Order Processor?

• £26,436 per annum
• 14-month maternity contract
• Monday to Friday, 9:00am - 5:00pm
• 40 hours per week
• 1-hour unpaid lunch
• Full training and support provided
• Opportunity to become an integral part of a friendly and supportive team