Order Processor

Jobwise Ltd; Manchester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Jobwise Ltd in Manchester is seeking an organised Order Processor to join a busy, supportive team on a 14-month maternity cover. The role focuses on accurately processing and dispatching customer orders, working with the Purchasing and Warehouse teams to meet required timescales, with limited direct customer contact by phone and email.

The ideal candidate will have prior Order Processor or admin experience, exceptional attention to detail, and good IT skills for databases.

Qualifications

• Experience as an Order Processor or similar in a busy environment.
• Excellent attention to detail with a high level of accuracy.
• Able to meet deadlines and manage a busy workload.
• Strong IT skills and confidence using databases.

Responsibilities

• Input customer orders onto the internal database accurately.
• Process and dispatch orders within required timescales.
• Liaise with Purchasing for out-of-stock items.
• Coordinate with Warehouse to resolve processing issues.
• Act as a point of contact for order enquiries by phone and email.
• Keep internal systems and records accurate and up to date.
• Work to deadlines in a busy environment.
• Suggest ideas to improve processes.

Skills

Order processing

Attention to detail

Data entry

Customer service

Telephone communication

Email communication

Warehouse coordination

Team collaboration

Initiative

Tools

Database software

Job description

Are you an organised Administrator with excellent attention to detail and experience working in a busy, fast-paced environment?

This is an excellent opportunity for an Order Processor to join a busy and supportive team on a 14-month contract, providing maternity cover. The role will include around 2 months of training and handover before the maternity leave begins, followed by approximately 12 months of maternity cover, giving you plenty of time to learn the role and become fully confident within the position.

As an Order Processor, the majority of your time will be spent accurately processing and dispatching customer orders, working closely with the purchasing and warehouse teams to ensure orders are dealt with efficiently and within required timescales. Customer contact is relatively limited, with communication taking place by both telephone and email when required.

• Accurately inputting customer orders onto the internal database
• Processing and dispatching orders within required timescales
• Checking order information carefully to ensure accuracy
• Liaising with the Purchasing Team regarding orders for out-of-stock items
• Working closely with the Warehouse Team to resolve order processing queries and issues
• Acting as a point of contact for internal departments and customers regarding order processing enquiries
• Responding to customer queries professionally by telephone and email
• Keeping internal systems and records accurate and up to date
• Working to deadlines within a busy and fast-paced environment
• Supporting colleagues and the wider team as required
• Using your initiative to identify opportunities for improvements and suggesting new ideas
• Adapting to changes in processes and priorities as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience as an Order Processor, Order Administrator, Sales Administrator, Sales Support Administrator, Customer Service Administrator, Office Administrator, Administrator or Order Entry Clerk
• Previous administration experience within a busy, fast-paced environment
• Excellent attention to detail with a high level of accuracy
• Proven ability to work to deadlines and manage a busy workload
• Good IT skills and confidence using databases and internal systems
• A confident and professional telephone manner
• Strong written and verbal communication skills
• Positive, proactive and motivated approach to your work
• Ability to work independently and use your own initiative
• Flexible and adaptable approach to changing priorities
• Strong team player who enjoys working collaboratively and supporting colleagues
• Willingness to contribute ideas and help improve processes

What will you get in return for your work as an Order Processor?

• 26,436 per annum
• 14-month maternity contract
• Monday to Friday, 9:00am - 5:00pm
• 40 hours per week
• 1-hour unpaid lunch
• Full training and support provided
• Opportunity to become an integral part of a friendly and supportive team