Administrator / Order Processor

Pertemps North Midlands; Stafford; On-site; GBP 15,153 - 22,041; Full time

Job summary

Pertemps North Midlands in Marchington is seeking an Order Processing / Administration Assistant. You will enter and process customer orders, verify details, and provide clear communication on shipment dates and discrepancies.

The role supports warehouse coordination, ensures timely dispatches, and maintains orderly records. Strong Excel/Outlook skills and a customer-focused mindset are essential.

Qualifications

• Experience in order processing, administration, or a similar operational role.
• Strong attention to detail and accuracy.
• Basic proficiency in Microsoft Excel and Outlook.
• Excellent written and verbal communication skills.
• Confidence using order management systems (training will be provided).
• Strong organisational and time-management abilities with the capacity to multitask effectively.

Responsibilities

• Accurately enter and process customer orders using the company's order management system.
• Review order information to ensure completeness and product availability.
• Communicate with customers regarding order details, shipment dates, and any discrepancies.
• Coordinate with warehouse and logistics teams to schedule timely dispatches.
• Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages.
• Maintain accurate records of orders, shipping documents, returns, and adjustments.
• Respond to internal and external enquiries regarding order progress and delivery updates.
• Ensure all orders comply with company procedures, customer requirements, and quality standards.

Skills

Attention to detail

Communication skills

Organisational skills

Multitasking

Tools

Microsoft Excel

Microsoft Outlook

Order management system

Job description

Order Processing / Administration Assistant

Location: Marchington | Pay Rate: £13.49 per hour | Hours: 8:30am - 4:30pm, Monday to Friday

We are looking for a reliable and detail-oriented individual to join our team in an Order Processing / Administration role. This is a great opportunity for someone with strong organisational skills who enjoys working in a fast-paced operational environment and delivering excellent customer service.

Key Responsibilities

• Accurately enter and process customer orders using the company's order management system
• Review order information to ensure completeness and product availability
• Communicate with customers regarding order details, shipment dates, and any discrepancies
• Coordinate with warehouse and logistics teams to schedule timely dispatches
• Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages
• Maintain accurate records of orders, shipping documents, returns, and adjustments
• Respond to internal and external enquiries regarding order progress and delivery updates
• Ensure all orders comply with company procedures, customer requirements, and quality standards

Skills & Experience

• Previous experience in order processing, administration, or a similar operational role is desirable
• Strong attention to detail and accuracy
• Basic proficiency in Microsoft Excel and Outlook
• Excellent written and verbal communication skills
• Confidence using order management systems (training will be provided)
• Strong organisational and time-management abilities with the capacity to multitask effectively

What We're Looking For

• A customer-focused and professional approach
• Reliable, punctual, and committed to high standards of work
• Strong communication and problem-solving skills
• Flexible attitude towards tasks and working hoursA responsible approach to health and safety compliance

If you are organised, motivated, and enjoy working as part of a supportive team, we would love to hear from you.