Order Processing and Customer Support Coordinator - SAP

Confidential; St Albans; On-site; GBP 25,000 - 32,000; Full time

Job summary

Confidential is seeking a sales administrator to support customers by phone and email, process orders, quotations and pricing, and coordinate with production, logistics, and sales teams. The role is predominantly office-based in St Albans with some flexibility after probation. A competitive salary and benefits package are offered.

SAP experience is required. The successful candidate will manage customer accounts, portals, and orders, assisting Sales Engineers and handling CRM.

Qualifications

• Experience in sales administration and a customer-facing role.
• Strong written and verbal communication skills.

Responsibilities

• Handle customer enquiries by phone and email.
• Process orders, provide quotations and pricing information.
• Manage customer orders, deliveries and delivery expectations.
• Liaise with production, logistics and sales to resolve queries.

Skills

Sales administration

Customer service

Communication

Attention to detail

Team player

Tools

SAP

Job description

Think Specialist Recruitment are delighted to be supporting a well established business within the St Albans area. Due to growth, this company have an exciting opportunity for a candidate with previous sales administration experience to join their growing team. The suitable candidate will be working within a team environment, providing support to customers over the phone and via email, dealing with engineers, processing orders and more.

Monday - Friday - Predominantly office based with some flexibility after probation

Competitive salary with great benefits

Must have SAP experience

Some of the duties will include:

• Handling customer enquiries by phone and email
• Processing orders and providing quotations and pricing information
• Managing customer orders, deliveries and delivery expectations
• Liaising with production, logistics and sales teams to resolve queries and improve delivery times
• Setting up and maintaining customer accounts
• Managing customer portals and online orders
• Preparing delivery notes and invoices
• Supporting Sales Engineers with customer activity, sales leads and order information
• Managing incoming orders through a shared inbox
• Making occasional outbound calls to customers and prospects and updating the CRM
• Supporting credit control and following company procedures
• Building strong relationships with key customer contacts

The suitable candidate:

• Must have previous experience with SAP
• A strong communicator on all levels
• Strong customer service skills
• High level of attention to detail
• Able to work in a fast paced environment
• Great team player
• Strong written and verbal communication skills
• Must be based within a commutable distance to St Albans