Stock & Orders Administrator

Confidential; Hemel Hempstead; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Weekly pay

Holiday pay

Résumé du poste

Confidential in Hemel Hempstead is recruiting a temporary Customer Orders Administrator for a 6-month project. Hybrid work pattern, 36.25 hours/week, 8am-4pm, 15 per hour, paid weekly with holiday pay. You will support customers and partners, manage orders, follow deliveries and assist with invoicing.

Experience with SAP is helpful but not essential; CRM/ERP systems experience is advantageous. Interviews in the coming weeks with start planned for late October or November.

Qualifications

• Strong customer service focus with a high level of service.
• Experience with SAP is advantageous but not essential.
• Experience using CRM/ERP or similar systems would be beneficial.
• Ability to manage multiple systems, tasks and priorities.
• Excellent written and verbal communication.
• Collaborative approach across departments.
• Organised, proactive and able to own customer queries.
• Willing to work from Hemel Hempstead offices during training.

Responsabilités

• Handling customer calls, inquiries and requests and resolving within timescales.
• Register spare parts and consumables orders in the systems.
• Follow up on orders, delivery times and invoicing, updating customers.
• Provide customers with information on products, pricing, availability, and delivery times.
• Keep customer and product data accurate across systems.
• Collaborate with internal teams to ensure accurate information.

Connaissances

Customer service

Communication

Multitasking

Collaborative

Problem solving

Learning mindset

Outils

SAP

CRM

ERP systems

Description du poste

Hemel Hempstead - Hybrid

Temporary - 6 Month Project

15 per hour

We are now recruiting for a temporary Customer Orders Administrator for a very well-established international business that has a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area.

This is very much an orders and customer-focused role where you'll be responsible for supporting customers and partners, managing orders, following up deliveries and assisting with invoicing.

The role offers hybrid working, with the team working between home and the company's offices in Hemel Hempstead. During training and onboarding, you'll ideally need to spend more time in the offices before moving into the usual hybrid pattern.

This is a 6-month temporary project but the company is growing, so I wouldn't rule out a longer-term role but this is part of a specific "project".

SAP experience would be great to have, but it isn't essential. Experience using any CRM, ERP or similar systems would be useful.

The role would be working Monday to Friday, 8am to 4pm, with a 45-minute lunch break.

This is a 36.25-hour working week, with an hourly rate of 15 per hour, paid weekly as it's a temporary position, plus holiday pay.

We're looking to interview candidates over the coming weeks, with the aim of having someone start towards the end of October, or by the latest going into November.

What you will be supporting with:

• Handling a handful of customer calls, enquiries and requests, ensuring queries are followed through and resolved within the required timescales.
• Registering spare parts and consumables orders onto the relevant systems.
• Following up on orders, delivery times and invoicing, keeping customers informed throughout the process.
• Providing customers with information around products, pricing, availability and delivery times.
• Ensuring customer and product information is kept accurate and up to date across the relevant business systems.
• Working collaboratively with internal team to ensure customers receive accurate and relevant information.

What do we need from you:

• A strong set of people and customer service skills with a genuine focus on providing a high level of service.
• Experience working with SAP would be advantageous, but this is not essential.
• Experience using a CRM, ERP or similar business system would be highly beneficial.
• The ability to manage multiple systems, tasks and priorities effectively.
• Strong communication skills, both written and verbal, with the confidence to speak with customers and internal teams.
• A collaborative approach and the ability to work effectively with different departments.
• Good problem-solving skills and the ability to understand customer requirements.
• A genuine interest in learning about products, systems and technical information.
• Someone who is organised, proactive and able to take ownership of customer queries through to resolution.
• The ability to work from the Hemel Hempstead offices as required, particularly during training.

We are actively recruiting for this role now and looking to interview candidates over the coming weeks, with the aim of finding the right person to start towards the end of October, or by the latest going into November.