Business Support Coordinator

Identifi Global; Bedford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Identifi Global in Bedford is seeking a Business Support Coordinator / Executive to join the Business Support team. The role is 35 hours per week, Monday–Friday, with 3 days in the office, and focuses on coordinating and processing B2B orders with attention to detail and problem solving.

You will liaise with Sales, Operations and other internal teams, resolve issues, and develop knowledge of our products and systems. SAP experience would be advantageous, with full training provided.

Qualifications

• Strong administration experience with order management or customer support.
• Not a data-entry role; requires understanding of processing details and resolving issues.
• Experience coordinating B2B orders and communicating with customers.
• Able to identify missing information and ensure accuracy before escalation.

Responsibilities

• Processing and coordinating B2B customer orders
• Reviewing detailed order information for accuracy and completeness
• Identifying missing information, discrepancies or potential issues
• Investigating queries rather than simply processing what has been submitted
• Communicating professionally with customers
• Working closely with Sales, Operations and other internal teams
• Managing multiple priorities while maintaining a high level of accuracy
• Developing knowledge of organisation’s products, systems and processes
• Using SAP as part of the order-management process

Skills

Order management

Customer support

Attention to detail

Problem solving

Communication

Tools

SAP

Job description

Business Support Coordinator / Executive

Monday–Friday, 9am–5pm | 35 hours per week - 3 days a week in the office.

I’m recruiting for a Business Support Coordinator / Executive to join the Business Support team of an established global organisation based in Bedford.

This is a great opportunity for someone with strong administration, order management or customer support experience who enjoys working with detail, solving problems and making sure things are done properly.

This isn’t simply a data-entry role.

You’ll be responsible for coordinating and processing B2B customer orders, some of which can be complex and contain multiple or configurable elements. You’ll need to understand what you’re processing, identify when information is missing or something doesn’t look right, and work with the relevant teams to resolve issues before they cause problems further down the line.

You’ll be responsible for:

• Processing and coordinating B2B customer orders
• Reviewing detailed order information for accuracy and completeness
• Identifying missing information, discrepancies or potential issues
• Investigating queries rather than simply processing what has been submitted
• Communicating professionally with customers
• Working closely with Sales, Operations and other internal teams
• Managing multiple priorities while maintaining a high level of accuracy
• Developing your knowledge of the organisation’s products, systems and processes
• Using SAP as part of the order-management process

What are we looking for?

Industry experience isn’t the priority for this hire. We’re much more interested in the complexity and level of responsibility you’ve handled previously.

You could come from order management, sales administration, customer operations, commercial support, business support, supply chain administration or another detail-heavy administrative environment.

You’ll ideally have experience of:

• Managing complex, bespoke or multi-product orders/transactions
• Working with large amounts of detailed information
• Spotting errors or missing information and taking ownership of resolving them
• Coordinating between customers and different internal teams
• Managing competing priorities without compromising accuracy
• Communicating confidently and professionally with B2B customers

Previous SAP experience would be advantageous but isn’t essential, as full training will be provided.

You’ll receive structured systems and product training alongside hands‑on development, including shadowing experienced members of the team.

The wider organisation is also evolving its products, services and ways of working, including greater use of automation and AI‑supported processes, so this would suit someone who enjoys learning and adapting.