Order & Despatch Administrator

Atkinson Moss Ltd.; Hevingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

31 days annual leave

Profit-sharing scheme

Christmas shutdown

Healthcare scheme

Electric car scheme

Flexible working hours

Job summary

Atkinson Moss Ltd. is seeking an Order & Despatch Administrator in the Cawston area to join a busy team. You will process orders, coordinate stock movements, and liaise with drivers to ensure timely deliveries.

The role offers flexible hours with some homeworking after settlement, combining administration, customer service, and coordination. Ideal candidates will have practical administrative experience, strong IT and Excel skills, and a proactive, detail-oriented approach.

Qualifications

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and adapt to changing demands.
• A willingness to learn, take initiative and find solutions to problems.

Responsibilities

• Process customer orders and respond to queries via email and phone.
• Coordinate stock movement to the warehouse facility.
• Liaise with truck drivers regarding arrivals and departures.
• Maintain accurate records and ensure data is processed correctly.
• Support the wider Order & Despatch team to ensure smooth daily operations.
• Manage queries and resolve issues proactively and professionally.

Skills

Administrative experience

Customer service

Communication

Teamwork

Attention to detail

Prioritisation

Problem solving

Adaptability

Tools

Microsoft Office

Excel

Job description

Order & Despatch Administrator

Location: Cawston, Norfolk

Salary: £28,314 per annum

Contract: Full or part time hours considered

Hours: Flexible on start and finish time

We’re recruiting for an Order & Despatch Administrator to join a busy Order & Despatch team based in Cawston. This is a varied role where you’ll play an important part in ensuring customer orders are processed efficiently and stock moves smoothly from the warehouse to customers.

With flexible working hours and some homeworking available once established, this is a great opportunity for someone who enjoys a mix of administration, customer service and coordination.

The Role

Your responsibilities will include:

• Processing customer orders and responding to queries via email and telephone.
• Coordinating the movement of stock to the warehouse facility.
• Liaising with truck drivers regarding arrivals and departures.
• Maintaining accurate records and ensuring information is processed correctly.
• Supporting the wider Order & Despatch team to ensure the smooth running of daily operations.
• Managing queries and resolving issues in a proactive and professional manner.

You’ll ideally have:

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and adapt to changing demands.
• A willingness to learn, take initiative and find solutions to problems.
• The ability to absorb new information quickly and apply it effectively.
• Knowledge of HMRC regulations would be an advantage, but this is not essential.

Benefits:

• 31 days’ annual leave, including bank holidays
• Profit-sharing scheme
• Christmas shutdown
• Healthcare scheme
• Electric car scheme
• Flexible working hours