Administrator

Atkinson Moss Ltd.; Hevingham; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

31 days’ annual leave

Profit-sharing scheme

Healthcare scheme

Electric car scheme

Flexible working hours

Job summary

Atkinson Moss Ltd. is recruiting an Administrator for its busy Order & Despatch team in Cawston, Norfolk. The role involves processing orders, coordinating stock movements, and liaising with hauliers and customers to ensure accurate, timely fulfillment.

The position offers flexible hours with some homeworking available once established, making it an ideal blend of administration, customer service and coordination in a vibrant team.

Qualifications

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and adapt to changing demands.
• Willingness to learn, take initiative and find solutions to problems.

Responsibilities

• Processing customer orders and responding to queries via email and telephone.
• Coordinating the movement of stock to the warehouse facility.
• Liaising with truck drivers regarding arrivals and departures.
• Maintaining accurate records and ensuring information is processed correctly.
• Supporting the wider Order & Despatch team to ensure smooth daily operations.
• Managing queries and resolving issues in a proactive and professional manner.

Skills

Administrative skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Initiative

Problem solving

IT skills

Microsoft Office

Tools

Microsoft Excel

MS Office

Job description

Administrator

Location: Cawston, Norfolk

Salary: £28,314 per annum

Contract: Full or part time hours considered

Hours: Flexible on start and finish time

We’re recruiting for an Administrator to join a busy Order & Despatch team based in Cawston. This is a varied role where you’ll play an important part in ensuring customer orders are processed efficiently and stock moves smoothly from the warehouse to customers.

With flexible working hours and some homeworking available once established, this is a great opportunity for someone who enjoys a mix of administration, customer service and coordination.

The Role

Working closely with customers, hauliers and the Sales team, you’ll help coordinate the movement of stock and ensure orders are processed accurately and in line with internal procedures and HMRC regulations.

• Processing customer orders and responding to queries via email and telephone.
• Coordinating the movement of stock to the warehouse facility.
• Liaising with truck drivers regarding arrivals and departures.
• Maintaining accurate records and ensuring information is processed correctly.
• Supporting the wider Order & Despatch team to ensure the smooth running of daily operations.
• Managing queries and resolving issues in a proactive and professional manner.

You’ll ideally have:

• Previous experience in an administrative role.
• Good IT skills, particularly Microsoft Office and Excel.
• Experience delivering excellent customer service.
• Strong communication and teamwork skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and adapt to changing demands.
• A willingness to learn, take initiative and find solutions to problems.
• The ability to absorb new information quickly and apply it effectively.
• Knowledge of HMRC regulations would be an advantage, but this is not essential.

Benefits:

• 31 days’ annual leave, including bank holidays
• Profit-sharing scheme
• Christmas shutdown
• Healthcare scheme
• Electric car scheme
• Flexible working hours