Administrator

Gill Cooke Personnel Ltd T/A The Recruitment Group; Loughborough; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Recruitment Group is recruiting an Administrator to join our client’s team on a long-term temporary basis, with a view to ongoing employment and career progression.

This varied role combines order processing, customer communication, account support and stock coordination, ensuring orders are processed accurately, customer enquiries are handled efficiently and stock movements are managed correctly. Pay rate is £13.25 per hour with Monday to Friday, 08:30 – 17:00 (37.5 hours/week).

Qualifications

• Reliable, organised, and proactive in daily tasks.
• Strong attention to detail when processing orders and stock checks.
• Excellent written and verbal communication skills.
• Able to handle telephone calls and professional emails.
• Basic computer skills and ability to learn internal systems.

Responsibilities

• Process customer orders accurately and efficiently.
• Manage incoming/outgoing emails and respond to enquiries.
• Handle telephone calls professionally and provide updates.
• Support existing customer accounts with no sales duties.
• Build positive relationships with customers and internal teams.
• Check pallets and deliveries to confirm correct stock.
• Verify outgoing pallets and dispatches for correct products/quantities.
• Update order information and maintain records.
• Coordinate with warehouse and dispatch to resolve stock issues.
• Complete administrative tasks within required timescales.

Skills

Attention to detail

Organisational skills

Communication skills

Telephone and email handling

Customer-focused

Multi-tasking

Job description

Administrator

About the Role

We are currently recruiting for an Administrator to join our client's team on a long-term temporary basis, with the opportunity for ongoing employment and career progression.

This is a varied administrative role combining order processing, customer communication, account support, and stock coordination. The successful candidate will help ensure orders are processed accurately, customer enquiries are handled efficiently, and stock movements are managed correctly.

Pay Rate: £13.25 per hour

Working Hours: Monday to Friday, 08:30 – 17:00 (37.5 hours per week)

Contract: Long-term ,ongoing, with career progression opportunities.

Key Responsibilities

• Processing customer orders accurately and efficiently.
• Managing incoming and outgoing emails and responding to customer enquiries.
• Handling telephone calls professionally and providing updates where required.
• Providing day-to-day support to existing customer accounts, with no sales responsibilities.
• Building and maintaining positive working relationships with customers and internal teams.
• Checking pallets and deliveries to ensure the correct stock has arrived.
• Verifying outgoing pallets and dispatches to ensure the correct products and quantities are sent.
• Updating order information, maintaining accurate records, and completing relevant administrative paperwork.
• Liaising with warehouse and dispatch teams to resolve order or stock discrepancies.
• Ensuring all administrative tasks are completed accurately and within required timescales.

What We're Looking For

• A reliable, organised, and proactive approach to work.
• Strong attention to detail, particularly when processing orders and checking stock.
• Good written and verbal communication skills.
• Confidence handling telephone calls and professional email correspondence.
• Basic computer skills and the ability to learn internal systems.
• Good organisational skills and the ability to manage multiple tasks.
• A customer-focused approach and the ability to build positive working relationships.
• The ability to work effectively both independently and as part of a team.
• Previous experience in administration, order processing, customer service, account coordination, or stock control would be advantageous but is not essential.

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