Order Processing Administrator (Manufacturing)

Position 1 Recruitment; Norwich; On-site; GBP 23,000 - 31,000; Full time

Job summary

Position 1 Recruitment are pleased to be working with a well-established manufacturing company based in Norwich who are looking to recruit an Order Processor / Administrator to join their growing team. You will be responsible for managing and processing customer orders, ensuring accurate data entry and timely delivery.

The role works closely with Factory and Purchasing departments to keep orders on track and provide excellent customer service.

Qualifications

• Experience in an office or administrative role is essential.
• Proficient data entry and order processing.
• Strong organisational and time-management skills.
• Professional telephone manner and written communication.
• Experience in manufacturing environment preferred.

Responsibilities

• Receive and review customer orders for accuracy and completeness.
• Input orders into the system (Business Micros Evolution) with attention to detail.
• Coordinate with internal departments to ensure on-time processing and fulfilment.
• Communicate order updates and issues to customers.
• Resolve customer enquiries related to orders.
• Maintain organised records of orders, invoices and documents.
• Provide general administrative support as needed.

Skills

Order processing

Customer service

Data entry

Organizational skills

Telephone manner

Communication

Manufacturing experience

Tools

Business Micros Evolution

Job description

Job Title: Order Processing Administrator

Location: Norwich, Norfolk

Job Type: Full-Time, Permanent

Salary: £27,000 per annum

Position 1 Recruitment are pleased to be working with a well-established manufacturing company based in Norwich who are looking to recruit an Order Processor / Administrator to join their growing team.

This role would suit someone who enjoys working in a fast-paced environment and takes pride in providing excellent customer service. You will be responsible for managing and processing customer orders, ensuring they are handled accurately and delivered on time.

Working closely with the Factory and Purchasing departments, you will play an important role in ensuring customer orders and enquiries are handled efficiently, professionally, and with a positive approach.

Key Responsibilities

• Receive and review customer orders, ensuring all information is accurate and complete
• Input orders into the system (Business Micros Evolution) with a high level of attention to detail
• Liaise with internal departments to ensure orders are processed and fulfilled on time
• Communicate with customers regarding order updates, status, or any issues that may arise
• Assist with resolving customer enquiries relating to orders
• Maintain organised records of orders, invoices, and related documentation
• Provide general administrative support when required

Experience & Skills

• Previous experience in an office or administrative role is essential
• Confident using computer systems for data entry and order processing
• Excellent organisational skills with the ability to prioritise tasks effectively
• Professional telephone manner and strong written communication skills
• Ability to remain calm and professional in a busy working environment
• Experience working in a similar role within a manufacturing environment